CARPLAY2air.comReviews of carplay2air.com

If you buy a device and pay for shipping, then don't assume you will receive it. I bought the device back in April (now is September) and their Customer Support did nothing to deliver the device or get a refund. Every time I get a new and standard answer that the team will study the problem.

I bought this in August 2020. CarPlay2Air works perfectly with a KIA e-Niro (model '4' 2020), with all steering controls working and automatic log-on as soon as the car is started. Perhaps the CarPlay installation on some cars isn't playing nicely with the firmware on the adaptor.

Product does not work correctly!! Massive delay on hands free. Siri button on car does not work when this is in use. Steering wheel buttons stopped working. Told technical about the problems, I was having and I did some updates. Still had the same problems. They would NOT give refund and was told I would have to pay myself to return the faulty item to get a replacement. DO NOT BUY!!!

Wish I could give 0 stars. This product is very poor indeed. The customer service is appalling, they don’t care all about you once you’ve paid your money. Their returns policy is 15 days, if it fails after that you are stuffed. AVOID THIS DREADFUL PRODUCT AND COMPANY

TOTAL SCAM. Absolutely horrible product and horrible customer service. I received the unit and followed the nearly non-existent “installation” instructions. The unit never worked in my 2020 Cadillac CT5, and after “troubleshooting” it for a week they basically told me I must return it and they would charge me $25 restocking PLUS I have to pay for shipping back to CHINA which would cost me nearly $200 from Florida. They acted like it was my fault that this didn’t work with my car after stating on their website that it works with 2020’s Cadillacs. What a joke. DO NOT BUY FROM THIS COMPANY.

Despite the claims from that it will work the same as wired CarPlay it dosn’t. The sound quality is not as good, the phone has a significant lag making conversations impossible and there is also a lag when using steering wheel controls. Returns process is difficult - return to china is needed and takes several emails back and forth before they will even give you the address. They also charge a restocking fee which they waive when you point out that this is illegal if bought in the UK but you do need to point this out to them. They have received my return (confirmed by courier) but I still have had no communication from them or refund (4 days ago).

*** STAY AWAY *** The device has many problems and the customer service team never admitted that. They always tried to find any other faults (connectivity, car software,etc.) except their adaptor. There was a problem with the sound delay and they never admitted that. They accepted to refund my only if I pay for the refund and I pay for "restocking" fee, which is mad !! I paid around £100, I must pay for a refund (around £10-15 postage fee), another $25 (~£20), so at the end I end up with £70 or less for something that is not my fault !!! What ?? They're selling you broken devices and still make you pay for everything !! And after all, that, once the adaptor arrive to them, they will analyze the product and if THEY decide is not a problem and the adaptor works fine, they will not give you the money back. Basically, you paid for the product, send them back and remains without a product and without your money. STAY AWAY PLEASE !!

It was working fine in my W213 Marc when it arrived. I made an update exactly as described in the manual. The update was successful, however, after that, it does not work anymore. I asked them for help and advise, but they simply don't answer. That is very bad.