CARPLAY2air.comReviews of carplay2air.com

I have to say it pains me to write such a bad review of a company I once thought of as very good. They have been let down by their appalling customer service. I purchased a Carplay2Air device 3 years ago. Although out of warranty the Consumer Rights Act 2015 states the device must work for a reasonable time. Three years is not a reasonable time. The update via the IP address has never worked and takes me to other sites. I asked if was possible to do a manual firmware update. I was sent a file via email with very clear instructions on how to perform the upgrade. After installation the device will not work. Carplay2Air have said they will send me a replacement free of charge as long as I pay the postage and return the old one at my own cost as well. They dress this up like they are doing me a favour. The device was working before the update was applied. I followed their instructions to the letter. No where did it say in the instructions this could “brick” the device. So they then have the audacity to break my working device then expect me to pay up. I will now purchase a device from another, hopefully reputable company, and treat this as just conned by another shoddy internet company. At the time Carplay2Air were at the top of this business. There are now cheaper, better devices out there. My advise is to avoid this dodgy outfit at all costs.

Geld weg na bestelling meer als waarvoor ik het had gekocht koste 40 maar 500 van rekening gehaald gelukkig wel terug gekregen

What happened to me has happened to many others - just search Reddit and you’ll see dozens of people reporting the same issues. And those 4.9-star reviews on their website? Convenient, right? Total bullshit. You can’t even submit a 1-star review - the system just doesn’t work. It’s clearly manipulated to deceive people and that says it all. I bought this product expecting something premium given the price - probably like you’re thinking right now. Unfortunately, what I got was the worst online shopping experience I’ve ever had, combined with the worst customer service imaginable. The Bluetooth adapter worked for 2 or 3 weeks. Then, completely out of nowhere, it stopped connecting. I tried every possible fix, nothing worked. I contacted support - they gave me generic instructions that didn’t help either. Then they asked me to send the product back… to China! So on top of the already high price, I had to pay for international shipping myself - from Europe to China. The product was rejected by Chinese customs and returned to me, damaged. I kept following up with the company for months, and the only reply I got was an insulting offer: a 30% discount if I bought a new product. Seriously? I obviously refused - and from that point, silence. No refund, no solution, no accountability. Nothing. Absolutely disgraceful. And again, this is not an isolated case. Just search for it - the number of complaints is massive. There’s probably a reason why the price dropped from over €100 to €70 this past year: wave after wave of unhappy customers. Avoid this product at all costs.

One Star – Avoid at All Costs This wireless Bluetooth streaming device has been nothing short of a complete disappointment from start to finish. It took three weeks just to arrive, which should have been my first red flag. Once I finally got it, the device was glitchy and unreliable—constantly cutting in and out, pairing inconsistently, and generally failing to perform even the most basic functions it was advertised for. And then, in true lemon fashion, it just stopped working altogether after a short period of light use. Dead. No power. No response. Nothing. To their credit, customer service was responsive—but that’s where the positives end. I was told I’d need to return the broken device at my own expense and wait another three weeks for it to reach their distributor. Only then would they ship a replacement, which—surprise—will take another three weeks to arrive. So let’s recap: a defective product, two shipping charges, and a six-week turnaround just to maybe get a working unit? That’s not customer service—that’s customer punishment. This product wasted my time, my money, and my patience. I highly recommend you avoid this trainwreck of a device and the company behind it.

The return of a defective product to this company is horrible! First, they asked me to record a video to show how I was connecting the dongle. Then they responded with shipping directions which they want me to pay for shipping to return the product to China! Just not with the hassle of waiting eight weeks to see if I actually get a replacement for another defective product from China! Buyer Beware!!!

Adapter ist nach 3 Wochen benutzung defekt. Lag vorher leider fast 1 Jahr rum (hat in dem Auto nicht funktioniert). Der Support ist zwar bemüht, bringt halt nix wenn das Produkt Mist ist. Nebenbei wird man noch zum Zollbetrug aufgefordert. Das Teil geht in den Müll, mal sehen was die günstigere Konkurrenz kann.

Please, please do not buy. Owned one now for 18 months. First one terrible, totally unstable, works for 5 minutes then restarts. Sometimes volume works sometimes not. After around 4/5 hours of my wasted time working through their fixes (which are all things I had tried) I had to spend around £30 to send it back for a new one to be shipped. Whole process took around 8 weeks. Replacement just as bad, which ever software version I use. Very very very frustrating. Let me be clear: THEY DO NOT WORK.

Wish I read the review prior to purchase it’s true. Avoid if you can