Excellent service and shipping
Excellent service and shipping
By PATRICK C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
323 reviews
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Carpet Tile Depot offers a wide range of wholesale carpet tiles, cheap carpet tiles and discount carpet tiles. Shop now for the fine quality carpet tiles.
Carpet Tile Depot (carpettiledepot.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
323 approved reviews, newest moderated first
Excellent service and shipping
By PATRICK C.
Great price, fast service
By Franck L.
The delivery was unclear. The first place I went to was a house, went home, it wasn’t there. Finally found out where it was. At my house. Opened the box and it wasn’t what I expected. Home Depot had a 1/4 inch thick for the same price. Reason I didn’t get it there was because they couldn’t get the amount of sq. Ft. I needed. I got paper thin from you. Never again will I buy from you. Very disappointed Charlyene Cisneros
By Charlyene C.
User friendly website, quick shipping on the carpet sample we ordered.
By Kayla
Thank you so much for the quick service on receiving our Carpet Tile sample. It came much quicker than we anticipated. Excellent customer service!
By Jayne M W.
Zero communication!!! I called last Thursday/July 2nd and was told I would have a tracking number by end of day. And still heard nothing!!
By David A S.
It was a easy, happy experience from the start to the finish. From ordering the product, shipping and having it delivered. A+ !!
By Anita
If I could give zero stars, I would. I ordered a box of carpet tiles and it in no way indicted that these were otherwise damaged or cast offs from the factory line but that's exactly what I received. Most of the box had either the backing partially ripped off, carpet tile was torn, or contained a cosmetic defect in the tile. Terrible experience, if I could get my money back I would. Never, ever purchase from Carpet Tile Depot.
By Patrick L.
Response from Carpet Tile Depot· Jul 6, 2020
Hi Patrick, all of the "builder" grade tiles we offer on the site are considered factory 2nds. Some defects are expected with this grade however they are usually fully install-able. If you can please send us some photos of the damaged tiles I'd be happy to review them for you. If they fall below our "builder" grade standard we would be happy to give a credit/refund on this order. Please email images to [email protected]