Carpet Tile DepotReviews of carpettiledepot.com

the product was excellent and arrived quickly. Jeremy was very helpful through the whole process. will definitely be using them for our future projects. I couldn’t be any happier with my service and this company!!!! Thank you! Natalie Sanders

I placed an order on Friday and was told by the salesman that he would expedite the order and have it ship out on Monday and I would receive the tracking number at that time. After waiting most of the day Monday for confirmation of delivery was told by Dean (my salesman) that it had indeed gone out and he was waiting for the tracking number from the carrier. I called again Tuesday and was transferred to several other staff members who reiterated that it had indeed gone out Monday, but would have to call back with a tracking number. Never received any emails or call backs. I called again Wednesday morning and was told I would be emailed a copy of the tracking. I did indeed receive the email only to find that the item I was told (for 2 days) had gone out Monday was not actually shipped until the following day. Then when I spoke with Eric "The Owner" was told that his staff had done nothing wrong and there policy is for no refunds or rebates on items. I understand that it was shipped one day later and things happen. What I cannot accept is being lied to by the staff for 2 days. Had I been told up front that it missed the truck, or that it was delayed, it would have been acceptable. BUT FOR TWO DAYS I WAS LIED TO BY THE SHIPPING AND SALES STAFF AND COVERED UP BY THE OWNER.

Purchasing the items was easy. We only had a problem with miscommunication between Carpet Depot and the freight company. We never received a notice that the package was on its way and they called me once they were at the drop off location and I was not available until the next day. Other than that everything was great! I wish I could show you the product that we installed. The color and description was what we saw on the website. I recommend this company.

You did not send one of my choices

From the first samples I ordered to our final order, everything went smoothly. Follow up to see if I had any questions, notification that my items were on back order were all prompt. Would order again!

Product is the quality that I paid for. Delivered on time. Less than 10% waste. Would purchase again

Dean did a great job selling the carpet. Is very courteous and knowledgeable. The only complaint I have is with the trucking company. They're tracking app absolutely sucks. That's not Dean's fault and that's not the company's fault, but I would look for a new trucking company.

Ordered some peel & sticks carpets for my basement. Everything looks beautiful. Very easy install. Highly recommend👍🏻