Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
279 reviews
Carpet One By HenrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Carpet One By Henry has been a family-owned and operated flooring specialty store for over 40 years. Henry Scott opened the original Carpets by Henry store in Greensboro, North Carolina in 1976. Henry's reputation for expert installation and his personal guarantee of customer satisfaction has guided business growth. We currently offer floor & tile options in showrooms located in Greensboro and Winston-Salem, North Carolina.
Carpet One By Henry (carpetonebyhenry.com) has 279 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 254 reviews with 5 stars · Clear filters
Excellent service, pricing, and selection!
By KMS
Response from Carpet One By Henry· Mar 17, 2019
KMS ~ Thanks for the 5-star review. Our owner, Henry Scott, started this company over 40 years ago and built it based on his reputation for excellence. It is reviews like yours that help us know we continue his legacy. Enjoy your new floors. The Team at Carpet One By Henry
They always do a good job. Love working with Jeff.
By STAFFORD, M.
Response from Carpet One By Henry· Mar 11, 2019
Thank you Marian ~ We are very fortunate to have people like Jeff on our team. He is knowledgeable, professional, and always willing to go above and beyond what is expected of him. Henry Scott, our owner, started this business over 42 years ago and built the business based on his attention to installation details and his servicing of his customers. Today, we focus on ensuring that we continue to treat our customers with respect and assurance that we will do what we say. We appreciate your business and we hope you enjoy your new floors. The Team at Carpet One By Henry
From start to finish everything was wonderful. We love working with Travis!!
By CARPENTER, J.
Response from Carpet One By Henry· Mar 11, 2019
Thank you Jennifer ~ We love having Travis as part of our team. He is both professional, knowledgeable and trustworthy to help our customers with their flooring needs. Our owner, Henry Scott, started this business over 42 years ago and built it based on his attention to installation and his passion for his customers. Today, it is extremely important to us that we continue that legacy. Reviews like yours, help us know that we are doing the right things. Thank you for your business and enjoy your new floors. The Team at Carpet One By Henry
Excellent service from the time we called to make an appointment, Kelly Brown working with us to find the perfect carpet and giving us wonderful selections to setting up installention and hard workers and very considerate to take our old carpet out and put the new in. I would highly recommend Carpet One by Henry to any one! We are very pleased with the end result!
By HARRIS, PAM & M.
Response from Carpet One By Henry· Mar 9, 2019
Good Morning Michael Family ~ Thank you for starting out our Saturday with a 5-star review. We are fortunate to have great people on our team, like Kelly. She has a great eye for design, and we often hear how helpful she is in finding "just the right selection". Our owner, Henry Scott, started this business over 42 years ago and has built the business based on his attention to installation detail and his passion for servicing his customers. Those elements are still extremely important to us today, which is why we invite people to review our company. Your feedback helps us know if we are living up to expectations. Thank you again for your time and your business. We hope you enjoy your new carpet. The Team at Carpet One By Henry
Tracey was wonderful with whom to work.
By Angelo
Response from Carpet One By Henry· Mar 9, 2019
Angelo ~ Thank you for the 5-star review. We will be sure to pass this along to Tracey. We hope you enjoy your new flooring. The Team at Carpet One By Henry
I am a local interior designer and have worked with Thomas at Carpet One on several projects for myself and clients. They have a great product selection, excellent customer service, and some of the best installers and tradespeople I have ever worked with. I would recommend their services to anyone.
By FOLEY, E.
Response from Carpet One By Henry· Mar 6, 2019
Emily ~ Thank you so much for the 5-star review. We try so very hard to make sure we keep our customers happy. Henry Scott, our owner, built our business on his reputation for a quality install and attention to his customers' requests. Our average installation crew has been with us for over 19 years and we are very comfortable sending them into our customers' homes. Thank you for your business and this stellar review. The Team at Carpet One By Henry
This was a great transaction. The salesman helped us find the right fit for our budget. Installation guys did a great job, and cleaned up their mess. We will definitely use them for our next flooring or tile need. This was not the first place we shopped; it was the best customer service.
By SPEER, W.
Response from Carpet One By Henry· Mar 4, 2019
Wanda ~ Thank you for the 5-star review. It means a lot to us to get feedback like yours. Our owner, Henry Scott, started our business over 40 years ago and built the business on his attention to installation detail and high standards for customer service. Reviews like yours, help us know that we are on the right track. Enjoy your new flooring The Team at Carpet One By Henry
Wonderful product and superior installation.
By CHRISTOFFEL, R.
Response from Carpet One By Henry· Mar 4, 2019
Rita ~ Thank you for the 5-star rating. We try so very hard to live up to our owner, Henry Scott's, expectations. He started this business over 40 years ago and has built our reputation based on quality installation and passion for a high level of customer service. Reviews like this help us know we are on track. Enjoy your new floor The team at Carpet One By Henry
