Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
279 reviews
Carpet One By HenrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Carpet One By Henry has been a family-owned and operated flooring specialty store for over 40 years. Henry Scott opened the original Carpets by Henry store in Greensboro, North Carolina in 1976. Henry's reputation for expert installation and his personal guarantee of customer satisfaction has guided business growth. We currently offer floor & tile options in showrooms located in Greensboro and Winston-Salem, North Carolina.
Carpet One By Henry (carpetonebyhenry.com) has 279 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 254 reviews with 5 stars · Clear filters
Outstanding job would highly reccomend carpets by Henry to anyone
By MOORE, H.
Response from Carpet One By Henry· Jan 26, 2018
Thank you Harold for the kind remarks. We certainly appreciate your business and look forward to working with you in the future. The staff at Carpet One By Henry
Everyone we dealt with at Carpet One was first rate. They got our stair runner ordered and installed quickly and for a very reasonable price. We will use them again, no question
By DOBY, M.
Response from Carpet One By Henry· Jan 26, 2018
Mark ~ Thank you for such positive response. You actually had a father/son team working on your order. Thomas was the young man that helped you choose the carpet for your runner and his dad, Ray installed it for you. Carpet One By Henry is proud to be a family owned company that has "families" in their employment. We appreciate your business - Enjoy your runner and we look forward to working with you again in the future. The staff at Carpet One By Henry
Our runner is so beautiful we are getting two more. Rug was ready when promised and perfectly done.
By REYNOLDS, M.
Response from Carpet One By Henry· Jan 22, 2018
Mark ~ Thank you so much for taking time to send us feedback. I will be certain that our rug crafters get your positive comments. We are so grateful to have these guys on staff - they help set our store apart from other flooring alternatives in the area. Enjoy your new runner and we appreciate your business. The staff at Carpet One By Henry
As a homeowner, and now as a apartment dweller, we have utilized the services of Carpet One By Henry since 2008. They are outstanding in their way of guiding you in choosing carpet, to helping you resize an area rug for your new home. Jeff was respectful, courteous, and so gracious in keeping me informed of what I needed and when my rug would be delivered. The young men that delivered were precise and extremely helpful in rug placement. In 2008, when we had our white wool carpet installed we couldn't have asked for finer carpet in our second floor home. Never an issue!!!! This company knows carpet and more!!!!!!! Have recommended to numerous friends and contractors.
By Philip R.
Response from Carpet One By Henry· Jan 20, 2018
Phillip ~ Thank you so much for taking time to send us this great feedback. I will be certain that Jeff and our team gets your review information. Henry Scott, our owner, started this business over 40 years ago. The business grew because of his eye for detail and his "quality" mindset. He always enjoys reading each review, especially when it mentions "quality" and "positive customer service". We thank you for your business - Have a great Saturday The staff at Carpet One By Henry
I have been very happy with everyone each time I've done business with them. They are my "go to" carpet store in Greensboro.
By HATHAWAY, R.
Response from Carpet One By Henry· Jan 19, 2018
Ruth ~ Thank you so much for sharing this feedback. I will be certain that your salesperson, your rug crafter and our delivery team gets the message. We try very hard to offer each and every customer a great customer experience and getting feedback like yours ensures our folks are doing what needs to be done. Thank you for your business and have a warm and safe weekend. The staff at Carpet One By Henry
Highly professional sales and service. Very responsive to calls and requests. Highly recommend Carpet One over any other carpet company in the Triad area!
By FISHER, G.
Response from Carpet One By Henry· Jan 15, 2018
Mr. Fisher ~ Thanks for taking time out of your day to send us feedback. I have already sent messages to your salesperson and installer. I also let our owner, Henry Scott know about your comments. He built this business over 40 years ago, based on quality installations and exceptional customer service. I know he is glad to hear that his legacy is still at the heart of what we do. Enjoy your new flooring and have a great week. The staff at Carpet One By Henry
Kelly, Kevin and installers all great to work with. Competent, helpful, pleasant! Installing carpet on an extremely cold day was a bit of a challenge but the installation crew was masterful in making it happen. Beautiful carpet! Beautiful workmanship! Thanks, Kelly, for guiding me to the perfect choice of carpet and color for my basement playroom and stairs.
By MILLER, B.
Response from Carpet One By Henry· Jan 14, 2018
Mrs. Miller, I will be certain to pass along your kind comments to Kelly, Kevin and our installation team. We try very hard to ensure the satisfaction of our customers. Henry Scott, our owner built this company over 40 years ago using his quality workmanship & his passion to be the best at what he did. I know that it will thrill him to know that his initial qualities are still at play in our company. Enjoy your new floor and have a warm weekend. The staff at Carpet One By Henry
Picking out the carpet we wanted was easy and quick, the carpet was ordered and arrived in no time! It was installed with great precision and we are extremely happy with the results! We would heartily recommend Carpet One for any and all flooring needs. They could not have been nicer to deal with.
By BLAKELEY, JIM AND J.
Response from Carpet One By Henry· Jan 12, 2018
Jim & Judi ~ Thanks so much for taking time to send us feedback. We always appreciate it, especially when it has 5 stars associated with it. Our owner, Henry Scott, was glad to hear that the initiative of "great installation and ease of doing business with" is still being carried on today ~ after 40+ years. Enjoy your weekend. The Staff at Carpet One By Henry
