Carpet One Floor and HomeReviews of carpetone.com

August 4th - Peter from Sault Ste. Marie came to my home to take measurements and verbally said that he would send the quotes via email the next day August 5th - a receipt for the materials I bought that same day was emailed the next day but no quote I sent a screenshot of the hardwood flooring that I wanted from Carpet One that I found online August 18th - I went to Carpet One to ask about quote and told by the end of the week August 21st - went in person to get quote and told to phone at 9:00 on Saturday morning and ask for Peter August 22nd - phones Saturday morning at 9:00 to be told that Peter was not due in until 9:30 August 22nd - phoned and spoke with Peter who assured me that the quote would be completed in 5 to 10 minutes - he also told me that he would send a quote of the hardwood flooring that he found - I asked for a quote for the one that I found, and he replied that he did not receive my email with the screenshot I forwarded the original email with the screenshot of the hardwood flooring and phoned to make sure he received this one - he confirmed receipt of the email with the screenshot of the hardwood flooring and said that the quote would be sent today Carpet One is closed, and I have received no quote Is this how Carpet One does business? I have been a loyal customer to Carpet One since Bob Macmillan ran the store in Sault Ste. Marie...what has happened to this location?

Was given an estimate from carpet one in west Chester pa. For lvt flooring them got an estimate from Avalon flooring for the exact same foor and it was half the price. Carpet one is just ripping people off.

DO NOT work with this company and any reviews that you see are good are employees pressured to do so.

STAY AWAY. The worst company I have dealth with. They removed the baseboards after installing laminates, put the baseboards back down with chunks of baseboard missing and scratches. To add insult to injury they hired a crew that could hardly speak English. Called the owner about my displeasure he was suppose to meet me but never showed. We will hire a local company to fix the problem

Buyer beware with Carpet One of Merritt Island Florida for breach of contract and horrible service!! Owner Jeff Kidd refused to provide his service warranty in writing after contract signed and deposit paid. Cancels work days before installation. File complaint with HQ and they provide very little help. After conversations with others, this company does not stand behind their work! Many complaints!! Find someone else, we do not recommend this provider of Carpet One!! Sent from my iPhone

Awful service, awful follow up, all around a terrible company. Many hidden costs, very discouraging. Called corporate office and spoke to Sara, equally awful.

I had the same problem that others are having. Junk flooring and refuses to back the warranty. Stay far away from this joke of a company!!!!

The work they were supposed to do was simple. Carpet one room, and add vinyl plank to a small entry way. I needed the job done quickly, which Travis said they could do. After a few days when I hadn't heard anything, I called Travis to find out transition pieces needed to be ordered, and I would need to wait until they come in so the job could be completed (vinyl and carpet) at the same time, I waited a week and called again, I was told the transition pieces were not in yet but would be in any day. I called again and was told they were in, but I need to call Stephanie to get the job scheduled. The work was scheduled and my husband took off work for the installation. The carpet was installed fine, but were told another person would have to be scheduled to install he vinyl. The installer told my husband that we would get a call about the vinyl installer coming out. No one of course called. I called a few days later and got it scheduled for a week ago. I took off work and the installer came, but couldn't do the job because he did not have the transition pieces. He told me that they would need to be ordered. The installer told me that someone would call me to reschedule. No one of course called. I have called Travis several times this week, who seems indifferent to my concerns. He tells me to call Stephanie to schedule but she is on vacation. He told me it is "out of his hands." He told that he emailed Jason about getting installation scheduled. I called the OP store and asked for Jason and was given Stephanie's VM who is on vacation. My quick job has lasted over a month at this point. They do not have customer service skills. I should not have to keep calling them! Very disappointed! I would only recommend them if you like to get the run around!