Carpet One Floor & HomeReviews of carpet1floors.com

Beautiful Guarantee, Lifetime Warranty, Pet Proof, Human Proof. Carpet is 3 years old, crushing, seams coming apart. attempted to have stains removed in October 2024 by professional flooring cleaners. They couldn't get the stains out. Contacted the owner of Emerson Carpet One located in Baton Rouge. Requested invoice of the cleaning bill and responded to his request. He replied via email telling me my Lifetime Warranty was voided because I didn't have the carpet professionally cleaned within 15 months post installation. Please share with me how the Hell a professional cleaning within 15 months makes a difference concerning the quality of product and installation. DO NOT PATRONIZE ANY CARPET ONE ENTITY NO MATTER HOW DESPERATE YOU MAY BE TO HAVE FLOORING INSTALLED AT YOUR HOMES. This is the actual response from Carpet One - It’s simple: if you’re not completely in love with how everything turns out, we’ll replace it. No hassles, no worries. It’s all part of our promise to make your experience as smooth and stress-free as possible, from the first idea to the final installation. Right.....Filing Civil Suit.....

Do not use carpet one. It took two months from when I ordered the flooring until they put it in. Chris, the rep who is helping me, doesn’t know how to use the measuring device, and measured our stairs incorrectly. It’s been another month since he said they would fix the problem. He has been making excuses this whole time blaming it on the manufacturer. He has dragged me along. They got their money so they are slow playing this. I am very unhappy. Do not use them and definitely do not use Chris.

We remodeled our master bathroom and bedroom. We had all new trim put in which I painted, filled nail pops, blemishes, sanded then painted a final coat. Next step in the remodel was to have carpet put it master bedroom and closets. We chose Carpet One because they were a locally owned business and seemed to have a good reputation. We were looking for a quality install, which we didn't think we would get from one of the big home improvement stores. We asked them to send out their best crew, we didn't mind waiting based on scheduling. Two guys came out to do the install. Took them about a half a day. We were surprised at the amount of damage that was done to our freshly installed and painted, baseboard trim, doors and door trim, and also the walls. We knew from past experiences that there would be some scuffs here and there in the trim and walls that I would need to touch up. However this was far more extensive, the damage in places was over 2ft up the wall and door casing. Nail holes in baseboard that I had already been filled and sanded were popped out. Door jam on two of the doors pushed back so far it broke the joint between the jam and casing. All three door casings had significant dents and scuffs, to the point they would need filled and sanded before it could be painted again. There were fairly deep scrapes in the new drywall and the corner in the hall way were they carried in the carpet was damaged. They must have scraped the roll of carpet against it when they brought it in. Overall just a careless job causing nearly all the new trim to need redone. I went in to discuss with one of the owners and his exact quote was, "Sometimes these kinds of things happen." I guestioned whether we got their best crew and they assured me we did. Their only offer was to have the same guys that did the damage come fix it. Based on the quality of work and their attention to detail the first time I had zero confidence that they were going to fix it to the level it was. It just didnt need paint slapped on it, it needed fixed properly, filled sanded then painted. Based on the outcome of the way the carpet laying went, I could see this causing many other problems and it wasn't worth the risk. The room was part of almost a whole house carpet job that Carpet One had quoted us on. The only good thing is we didn't have it all done at once and have the rest of house damaged the same way. Now we are able to take our project elsewhere.

Crooks! Re-brand products with their own names, so you can't price compare. You will pay 25-30% more! Shop elsewhere!

We had a very poor experience in Fort Myers Florida with Taylor Carpet One! Would not recommend

Lots of hidden costs never discussed with us. Then was told "read the fine print you signed" they do zero work. Contract everything out to several different jobbers. Most of them were nice. But overall feel like 20 k later not even close to satisfied. Would never recommend them.

Installed laminate flooring 2 yrs ago and never came back to finish the trim. I called several times and Chad finally said they would come in a couple of months when things slowed down. That never happened. My health got bad, and my floor got worse. When cancer was gone, contacted Chad again an played email tag for months. He said I should have taken care of this years ago...yes, YOU should have. He says my floor is falling apart due to animals. It's not. Subflooring was to be replace and it wasn't. He will not honor warranty. Never finished trim. DO NOT GO THERE. You'd have better luck buying flooring at a Kmart.

Installation Trauma I was extremely disappointed by the service provided by Carpet One Floor and Home located in Jacksonville Beach. First, the installers were more than one hour late. Second, the lead installer wanted me to sign the completed work order before the work was completed. The door was not hung, the furniture was returned, and I had not inspected the installation. After calling the salesperson, the installers begrudgingly hung the door and returned the furniture. The lead installer stated, “I’ve done my good deed for the day.” I was confused because my installation included furniture removal. After the installers left, I noticed dirty handprints left on my doors which I had to clean. Thirdly, upon their arrival I asked the installers to wear a mask. I could overhear one installer say “Are we still doing that?” Fourth, when I tried to vacuum the rug it was extremely difficult to push my vacuum over the carpet and the vacuum basket was full of carpet shedding. When I called the sales person she indicated that was normal. When I read the warranty pamphlet I found that this carpet required a specific vacuum due to its soft strands. A regular vacuum could damage the strands. Finally, the manager left a voice message apologizing for being late, failing to address the behavior of the installers. When I phoned the sales manager to discuss this matter and my experience, he never returned my phone call.