Not professional. Substandard workmanship.
Carolina Trophy Roofs LLC out of Rocky Mount, NC installed and inspected this roof June of 2024. I would not recommend this company. All of their “solutions” were unsatisfactory and they are unwilling to address the rotting wood or the cause of the rusting. Our roof still leaks and they are playing the blame game. The same leak that prompted our contract with CTR is worse and now in 2 locations. After installation of our roof it was still leaking-not just dripping but pouring in. CTR stated it was our windows, so at their “expert” advisement we had all windows at the roof line replacement. It is still leaking-CTR is now blaming the window installers. A metal roof of this age should not require corrosion mitigation of any kind and yet they will not give me the necessary information to file a warranty claim with the metal manufacturer because they know the rust was caused by improper cutting of the metal during installation. We originally had a 40 year paint warranty but that is now void because of their failure to follow manufacturer installation instructions and recommendations. Their best recommendation was to apply Ames coating. They have threatened to void their own warranty because we invited another roofer to inspection their work-no repairs of any kind were done. They have tried to bully us. I have asked for the owner to come see the roof and was denied. We are not people of great means. We worked hard to pay cash for this roof. We are now forced to get this rusting, leaking, rotting, molding monstrosity replaced. CTR has verbally stated they will not reimburse our money-$16,159.75.
By Melissa E.