Carolina HerreraReviews of carolinaherrera.com

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4.5/ 5

Excellent

837 reviews

Carolina Herrera4.5Excellent

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About Carolina Herrera

The House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.

Carolina Herrera (carolinaherrera.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: carolinaherrera.com
Website: carolinaherrera.com
Category: Clothing & Underwear
Listed on The Fair Hearing: 2026

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May 22, 2026

Unacceptable Company Policies!

Inside the sealed box was damp, and I noticed the leaking of the defective bottle. I felt I wasted my time, and the effort I by taking the time in providing photos of receipt, contents with box, and video of the defective bottle. The claim department ignored the fact I stated in the email it was leaking, and it's obvious that there was no claim on my reporting of any mention of broken or missing components. The customer service rep emailed me, and stated the reason for denial of my claim by the claim department is the fact the photos, and or video don't show broken and or missing parts. This just goes to support my claim that you really the claim department really didn't pay attention to my email to effectively investigate my claim. My wife's out the money, and the product was a hazard around our children. So what would be my opinion on how the company could improve. 1. Put customer satisfaction as a core of the company. 2. The claim department should pay attention to customer's email(s) detailing the issue(s) , and process the claims accordingly in a timely manner. 3. Issue a replacement of the product, as the customer in good faith purchased the product, and company should in good faith stand behind their product. I gave the one star on this review as it's the lowest rating otherwise it would be no stars. Update: As of June 1, 2026 the manufacturer has not reached out to me privately. There is a common issue of these bottles leaking. The manufacturer ignores these claims, and consumer doesn't receive a replacement. This is by far the worse company in the United States! 😞

By James

Response from Carolina Herrera· Jun 1, 2026

Dear James, We are sorry to hear about your experience and the condition in which your order was received. We understand your concerns regarding the leaking product, the condition of the package, and your disappointment with how your claim was handled. This is not the standard of service we aim to provide, and we sincerely apologise for the frustration and inconvenience caused. Please be assured that we have already reached out to you privately. Thank you for bringing this to our attention. Your Carolina Herrera Team