CarilohaReviews of cariloha.com

I purchased a “low loft” bamboo duvet that is also marketed as “temperature regulating”. It was heavy and very warm, and I was able to tolerate the heat for half an hour. Had I known that I couldn’t return it to a local store, but had to spend $53 to ship it back, I never would have bought it online. And they didn’t even provide a full refund!! I would never purchase anything from this company again, even though their clothes are nice. But their business practices are abominable. Don’t trust them. I’m considering reporting them to the BBB.

I purchased a Cariloha Comfort Tee shirt, as the material was very soft. I wear many different tee shirts, many different brands, and only rarely, after many wearings and washings, do I have any issues with pilling on the fabric. After 2 wearings and washings (in accordance with their instructions), the shirt is pilling in all areas. I contacted the company customer service, and initially, they stated "All of our products have a 1-year limited quality warranty for manufacturer defects". Since it had been much less than this time, I requested a replacement shirt. It was then that they informed me that pilling is not a manufacturing defect, but it "comes from an outside source", and they equate this defect with tearing or staining. Given the price paid for this tee shirt, I believe this is terrible customer service and reflects poorly on the quality of their product that I purchased. I won't buy from them again.

Purchased multiple towel sets from Cabo San Lucas store with wrapped package handed to ne in a reusable tote. When I opened the package several days later, long gone from Cabo, Surprise! Not what I purchased & damaged goods After a lot of hassles purchase price was refunded & merchandise sent back. Caveat don't let them wrap up items in back room and AVOID Cabo San Lucas store

We purchased a split king mattress set and at the same time their Resort Sateen sheets on 3/14/2024. We paid $198.30 for the sheets (need to have our head examined). We did not use the sheets until about a week ago; well beyond their 100 day satisfaction guarantee. We did not wash them prior to putting them on and about seven days later I leaned on my elbow to roll over and heard a ripping sound. I found that the bottom fitted sheet ripped almost clear across the mattress. I called customer service and was told that they aren't eligible for replacement and that they would only give me a 30% off coupon. What a joke! We will never purchase anything from Cariloha again. They do not stand behind their products. I have never had sheets rip like this especially ones that are over priced like these were. I would give them a zero if I could especially for their customer non-service. They are not BBB accredited and have a "F" rating on the BBB website.

This was our third pair of Cariloha sheets — we’d been such a big fan of the classic sheets that we decided to treat ourselves to a pair of the Retreat Sheets and new towels when moving into our new house. We ordered the Laguna Blue and loved them. The color was a slate blue, perfect to match our new duvet and the sheets were so soft. We washed them straight out of the package with no issue. Upon our second wash, we ended up with a massive pink tie dye-esque stain in the middle of the fitted sheet, despite following the suggested care instructions. I reached out to Cariloha regarding this and received a prompt reply stating that “Unfortunately, we are experiencing discoloration issues with the darker colors of our Retreat sheets. Our Quality Control team is currently working on the issue with our manufacturer” and were advised to switch to a lighter color sheet. We said okay and that we’d take the white instead but were surprised when the customer service rep said we’d need to mail back the defective sheets. We have a new baby so adding an errand to our list isn’t ideal, especially when it’s not a return out of choice, but because we had been sent a defective product. I’d understand if they said they needed to return them to the manufacturer for evaluation, but they never stated anything of the sort when corresponding. The customer service rep was very short in their delivery and we weren’t completely satisfied with our options after receiving a defective product so we decided to return the sheets for a refund instead. I requested a prepaid label to return the sheets and was sent a plain address label with no paid postage. My husband and I were shocked that after purchasing a sheet set that costs $350 and having to return them due to a manufacturing error, the company wouldn’t offer to pay postage. I then had to take the time to call customer service and again ask for a paid label. The woman I spoke to sent me the paid label but could not have cared less that they just lost a loyal customer. I told her I was surprised how this was handled and told her we were loyal customers but it doesn’t seem like they care about customer retention and she just goes “okay, have a nice day”. Clearly Cariloha doesn’t care about their customers so they’ve lost what would’ve been customers for life.

Terrible customer Service. Because I previously loved the sheets from prior experience, I recently ordered their bed and bedding package with the expectation of White Glove delivery as advertised on the website. Instead, they shipped the bed by FedEx, who dumped it on the street, and I had to hire movers and pay over $100 to deliver it from the street to my apartment. The box was ripped and had no instruction manual, so there was no way to know how to assemble the bed or what was missing. For spending over $4.3k for a mattress, this was an unacceptable experience. I got run around for over a month and finally when I had time to deal with this got my points returned, but did not get proper resolution or acknowledgement that this is not the way to treat a customer. I cried after getting off the phone in frustration. Note, that I asked to speak to a manager to provide feedback, and they dismissed me that I should have known they would ship FedEx. I now HATE CARILOHA because of how they value me as a human being and former loyal customer. DO NOT BUY because THEY DO NOT CARE. Empathy matters! Just to add, it is DECEPTIVE MARKETING to say White Glove Service for mattresses on the website home page, but not give the option to select this when the order is being processed. This needs to be corrected to be in line with other furniture stores (the customer service instead implies that it was my fault for assuming that it was included in the packaging even though it says White Glove Shipping on the home page).

They don’t offer free returns and that’s ridiculous. Cost me $17 to return items back to Cariloha. Cariloha sucks!

This company is full of lies and false promises. Customer service is the worst. Don’t buy online from them. Going into the store is fine. They caused me nothing but grief for 6 weeks while I waited for a baby item for a special holiday that I never, ever received. Still waiting for a manager to call me back from 2 weeks ago. Pretty sure they aren’t going to call. All they had to do was call me and make amends and I wouldn’t have left them a bad review.