Second move for Mom
This was the second journey of finding a new facility for Mom. Sandi & Melanie are so awesome!!! They really know their stuff and truly care.
By Elizabeth (.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
4,126 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CarePatrol can assist you and your family in finding quality, top rated Assisted Living, Independent Living, Memory Care, Nursing Homes and In Home Care.
CarePatrol Franchise Systems (carepatrol.com) has 4,126 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
4,126 approved reviews, newest moderated first
This was the second journey of finding a new facility for Mom. Sandi & Melanie are so awesome!!! They really know their stuff and truly care.
By Elizabeth (.
My Care Patrol rep was amazing! Always available. Always helpful. Genuinely nice person.
By Terry
Lisa from Care Patrol was an absolute angel at a time when I needed someone's help the most. While in the hospital, my dad's behaviors due to dementia/lewy bodies dementia went from bad to worse in a short amount of time. He couldn't go back to assisted living and regular memory care wasn't appropriate. I was completely overwhelmed & had no idea where he should go. Lisa knew of places that specialize in later stage Alzheimer's/dementia and could handle all the issues he come with. She toured with me, asked questions that I would have never thought of and even helped shuffle paperwork. Lisa is a compassionate listener who understood exactly the place I was looking for my dad. I am so grateful for Lisa's help! : )
By Tina
With the short time frame to find my mom a place and me not living near by, I couldn't have done it without Laura and Conner at Carepatrol. They are very knowledgeable and really care about the people they help.
By Wally
Lisa Lawrence at Care Patrol carefully listened to what was needed and quickly and efficiently helped us place a dear friend in assisted living! She was perfect!
By cathy S.
Very helpful.
By Ray and A.
The service and care were incredible. This was such a great help to us. I would recommend this service to anyone considering a loved one or themselves for an assisted living facility.
By Steve P.
Joellen was a life saver and my rock over the last 18 months. I couldn't have done this without her. Her expertise and compassion, during an extremely difficult period, made the entire experience of finding the best place for Mom manageable. Everything from advice, resources, site visits, what to do/what not to do, working within our parameters - we couldn't have done this without her!
By Cathie