CarePatrol Franchise SystemsReviews of carepatrol.com

Minimum follow through. Never called when promised. Prioritized friend’s needs to fill beds over needs of client. Not very impressed but did find a suitable home for client

Care Patrol found Vista Lake for us. Thank you for that assistance, but I recommend that you not suggest this place again. They promise the world, but do not come close. My mom fell last night at 3:50am (not in her room...why? I have no answer for that) and taken to the hospita via ambulance. I was never called...everyone passes the buck. Now that claim they had a wrong number...totally unexcusable in my book. She was to have level 4 care...not even close. I will be picking her up on Friday which is the earliest I can get down to her from Ohio. I pray there are no more "mishaps".

I was lead to believe one thing when it was time for finances terms changed and I was disappointed that no financial help can be had.

Jodi was extremely helpful in locating a suitable facility and setting up appointments. My disappointment came with regard to finances. She repeatedly stated she would negotiate on my behalf and work her magic with the quoted numbers, but once we received the initial pricing and expressed interest, there were no adjustments made or negotiated. Though I pushed back several times, she said it was the best they could do. In the presence of the facility salesperson, when prices were quoted, Jodi stated, I will work my magic and get these numbers down. This indicated to me that this was standard practice and there would be some cost relief. I just felt misled.

CarePatrol did help me find a facility for my Mom that I am very happy with. But they did not provide the breadth of service claimed on their website. Here are my comments of how they performed for each of their 5 claims: DISCOVERY OF SENIOR'S NEEDS CarePatrol did determine what the needs of my Mom were so they could match them to a facility. They also determined the needs of the family such as location, visitation, etc. 5 Stars GUIDED TOUR OF FACILITIES Because of COVID-19, a tour was not an option, but I was told to look at the virtual tour video on the facility's website. CarePatrol was not on top of things enough to tell me that the suite shown in the video was for the assisted living side of the facility and was not the studio room my Mom would get on the memory care side. I only discovered this on my own after I had shown my Mom the video and had extolled the virtues of the suite and made a floor plan of what furniture we could bring. This bait and switch was very difficult to explain to my Mom and created a major problem. If CarePatrol is going to rely upon the facilities virtual tour in lieu of their own guided tour they should know exactly what they are substituting. The facility's website was equally to blame in not making it clear that the tour was of the assisted living side - they should have a separate virtual tour of the memory care side. 1 Star FULL CARE DETAILS AND TRANSPARENT PRICING CarePatrol did provide an overview of the care that would be provided to my Mom and did explain the costs. However, while the direct cost of the facility was fully explained, the supplementary costs were not mentioned, such as Depends, Ensure, toiletries, podiatrist, hair dresser, etc. This will be different for each person, but guidance in determining these costs should be provided. The overview of the care provided was far from detailed. It certainly did not present the information in the facility's 96 page admissions agreement I had to sign. Nor was a typical day in the life of a resident outlined. For example, the resident will be awakened around x o'clock. Their teeth will be brushed, hair combed, etc. They will then be dressed. They will be taken to breakfast. There will be a planned activity every day. Once a month a podiatrist will trim and care for their nails. Etc. This kind of detail was not presented and was left to me to determine directly with the facility. Pricing: 4 Stars, Care Details: 3 Stars. MOVING DAY AND TRANSITION SUPPORT There was no moving day or transition support. 0 Stars CONTINUING CARE ASSESSMENTS Mom has only been in the facility for one week so I have no feedback on this yet. SUMMARY: It was extremely helpful to have help finding a good facility that matched our needs. Once that critical task is complete, the individual can get the other details from the facility. It is for this reason that I would use CarePatrol again. But I did not know to ask many important questions up front and it took a lot of trial and error and time to finally discover all I needed to know. This is where CarePatrol fell short. Support in these areas would have allowed me to focus more on identifying the clothing, personal items, and furniture that needed to be moved into the facility, coordinate getting the medical and prescription information from the Doctors to the facility, and of course, deal with the long term care insurance company - a job all in itself. But it is doable, and having your loved one end up in a good facility makes it all worth it. I've been sleeping 10 hours each night and falling asleep off and on during the day since Mom was admitted. I knew I was tired, but now that I can finally "let go" I realize how exhausted I have been. Like many I probably waited too long before I moved Mom to a memory care facility. She is very happy there already, and is eating more too, and likes having other people to talk to. 25 Possible Stars 13 Stars Earned 3 Stars Average

Care Patrol recommended a particular interim assisted living facility for my dad. The start was rough as the facility didn't have the equipment needed initially. Ultimately though, the care was very good. My dad was happy

The facility my father was moved to was not new to us. Thanks for getting us in to see it in a timely fashion.

Couldn't really use anything you offered!