Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,419 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CareLinx connects families with safe, reliable and affordable in-home caregivers for seniors. Get family quality care for up to 50% less than traditional agencies.With more than 100,000 caregivers nationwide, CareLinx will help you find the right caregiver for your family so you can breathe easy. Dedicated Care Advisors will help you match, interview, and hire the best caregiver. Our real-time messaging and personalized Care Plan helps you see what’s happening at home, even when you’re away.The right caregiver is like family. We’re here to help you find that person.
CareLinx (carelinx.com) has 1,419 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,419 approved reviews, newest moderated first
This is an excellent company to work with. It is great 👍. They are excellent, very professional, always answer my questions in time ,always replying immediately by text or phone call and helping me in all i need. I feel happy to be part of Carelinx . Thank you.
By Dayamanti B.
Excellent to be part of this great team.
By Flora
The app is user friendly. Carelinx admin are always available and helpful .
By Marili R.
This is my first job on Carelinx. So far it is good, I am enjoying the family that I work with.
By Regina T.
Carelinx is the best agency I ever worked for , they pay good and staffing coordinating is great . A good place to make some extra bucks 👍😌
By Willy
Not a company you want to work for. Representatives are rude and they do not answer their phone, Good luck contacting them if you have a complaint or a problem.
By a disgruntled E.
Everyone so far is good they help me out with any situations very understanding looking forward to working with them more.
By Diana W.
Carelinx it's a market place for caregiver and families to meet. You pay for a background check and then you can apply for jobs. The site says caregivers are insured and bonded but that's not the case. I found myself in. It took them time to find a insurance broker. When that happened they gave me a 7insurance company named Intact insurance. They matched me with an adjuster.. They sent me paperwork to fill out releasing my medical past and social security and whatever they needed. After I signed all the paper and sent it back . A week later they tell me this policy doesn't cover Washington State and California. I was confused as to why, I went through all of that, if they knew this in the beginning. I told the Adjuster that I would be making a complaint and also told her I wanted a certified letter that my personal information wasn't going to used or sent to anyone else She agreed in an email but I never received any letter in my email or sent to my address. After all of this Carelinx. cancelled my account and I was unable to retrieve my Pay stubs since everything is done online. I also worked with Carelinx in the past. They bully caregivers and if they don't get What they want they just cancel your account or stop giving you client at that time it was called Optimal aging. They make money when you make money and all the care about is the bottom line. They also stress because you make more money on the site that you cant really complain. When you try to resolve an issue they give you the ran around. Carelinx Will drop you so quick before you can blink. I have saved my interactions with them especially if your person of color. Caregivers be Aware your not Insured and bonded and ask what that really means/ be informed about the site and how it work. Carelinx isn't there to advocate for you. They are a for profit company. They make money off of every paycheck you get. Do your research be informed don't just take their word. I reached out to the CEO no response. I matter and so does my voice. My account on Carelinx was closed after all this happened not before. The family's own word's said Carelinx said you are being taken care of. They were tossing me back and forth like a ball. I was hurt on the job and they didn't care one bit. No empathy whatsoever! So my voice doesn't matter to Carelinx. Carelinx again is about their bottom line which is making money not caring about Essential workers at all. Thank you
By Nawapa B.
Response from CareLinx· Feb 18, 2021
Nawapa, thank you so much for taking the time to write to us. We want to let you know how sorry we are that you had a difficult encounter. We strive to be transparent in our communication so our families and caregivers have the best possible experience. Our platform provides an opportunity for care professionals “Care Providers” to create an online profile to promote themselves independently to families who are seeking caregiving services “Care Seekers”. We pride ourselves on creating equal opportunity for all individuals to professionally showcase their experience and interests. If you have a question about your account we encourage you to reach out directly to us and we would be happy to assist you. We also encourage you to work directly with your family employer as they can help with your specific inquiry on Workers Compensation. Your voice matters to us, contact us at [email protected] or please call us at 1-800-494-3106.
