Great and timely follow up
Great and timely follow up. All customer service reps were kind and helpful.
By Danni J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
221 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Care that's delivered to YOU. That's the promise behind CareBox, a telehealth platform making medically guided weight loss accessible to every American, regardless of socioeconomic background. Patients connect with licensed providers who prescribe personalized GLP-1 treatment plans using semaglutide or tirzepatide, shipped straight to their door. Plans start at $79/month with no long-term commitment. Getting started takes minutes: a 2-minute online intake, a provider review, and if medically appropriate, treatment begins with ongoing clinical support.
Carebox (carebox.org) has 221 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 11 reviews with 4 stars · Clear filters
Great and timely follow up. All customer service reps were kind and helpful.
By Danni J.
Its all good so far
By Tracey
Response from Carebox· Oct 23, 2026
Thank you for sharing your experience! We’re glad to hear everything is going well so far and that you enjoyed speaking with Jomar. We look forward to supporting you as you continue your journey with CareBox and appreciate you taking the time to leave a review! If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team
I’m barley at my 4 week but so far I have lost 7 pounds and I’m looking forward to a better future
By Cindy C.
Response from Carebox· Oct 12, 2026
Thank you for sharing your progress! We’re glad to hear you’re feeling positive about your journey so far. Everyone’s experience is different, and we’re wishing you continued success as you work toward your goals. Thank you for choosing CareBox! If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team
So far everything is good! Looking forward to seeing how I do
By Jodi S.
Response from Carebox· Oct 12, 2026
Thank you for sharing your experience! We’re glad to hear things are going well so far, and we appreciate you choosing CareBox. We look forward to being part of your journey and wish you all the best as you get started! If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team
After messaging back and forth... Carebox shipped my missing meds. They made good on the missing order but it was challenging to keep talking to the chat box who kept saying they would check on it. Once I requested to cancel my order, the meds shipped right away. Recv'd 9/9/26. In the end.... I receive the meds and I am satisfied.
By Nora E.
Response from Carebox· Sep 14, 2026
Thank you for sharing your experience and for giving us 4 stars. We’re glad we were able to get your missing medication shipped and that you received it on September 9th. We’re sorry the back-and-forth through chat made the process more frustrating than it should have been. We appreciate your patience while we worked to get the issue resolved, and we’re glad we were ultimately able to make things right. Thank you for choosing CareBox, and we hope you have a great experience moving forward! If you ever need anything, don’t hesitate to reach out to us at (904) 322-7463—we’re always here to help! -CareBox Team
Staff is very nice but make sure you read all relevant literature as they don't always tell you everything you need to know. At least they do make an effort to be accessible.
By Cheryl P.
Response from Carebox· Sep 4, 2026
Thank you for taking the time to share your feedback. We’re glad to hear our staff has been kind and accessible. We also appreciate your honesty about the information provided. We want patients to feel informed and confident throughout the process, and we’ll continue working to make sure important details are communicated clearly. Thank you for choosing CareBox! If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team
Everything happens so fast and its easy to understand
By Karissa T.
Response from Carebox· Sep 4, 2026
Thank you so much for taking the time to share your feedback! We’re glad to hear that everything moved quickly and that the process was easy to understand. We appreciate you choosing CareBox and are happy to know you’ve had a positive experience so far! If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team
It's been a lot of back and forth trying to get this set up but everybody has been very helpful. The company I was using before you never contacted me in person. It was very hard to communicate with them so I'm excited to know I'm actually working with live people and have support
By CAROL
Response from Carebox· Sep 3, 2026
Thank you so much for taking the time to share your feedback! We’re glad to hear that, despite the back and forth, our team has been helpful and that you’ve been able to connect with real people who are there to support you. We understand how frustrating it can be when communication is difficult, so we’re happy you’re feeling more supported with CareBox. We appreciate you choosing us and look forward to making the rest of your experience as smooth as possible! If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team