CareboxReviews of carebox.org

Response from Carebox· Oct 13, 2026

We’re sorry to hear you’re frustrated with your experience. We understand how important it is to receive your medication in a timely manner, and we take your concerns seriously. Our records show that your payment was received on October 8, and we want to make sure your order status and any outstanding concerns are addressed. We’d appreciate the opportunity to review this with you directly and work toward a resolution. If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team

Response from Carebox· Oct 12, 2026

We’re sorry for the delay in getting your medication to you. We understand how frustrating it is to wait for an order, especially when you’re expecting to stay on schedule with your treatment. Your medication is scheduled to be delivered tomorrow, and we understand that the delay has been disappointing. We appreciate your patience and would like the opportunity to make sure everything is taken care of. If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team

Response from Carebox· Oct 8, 2026

We’re very sorry for the frustration and delays you experienced. We did have issues with some of our medical provider links and appointment scheduling, and unfortunately, your experience was affected by that. We understand how frustrating it was to wait for your appointment, receive reminders, and then not have the appointment take place as expected. We also understand your concerns about your medication. We’re sorry you had to spend additional time on hold and make multiple calls to get answers. Our team was working to get your provider appointment scheduled and get the issue with your account resolved. We appreciate you taking the time to explain what happened, and we hope we’re able to get everything resolved for you and provide a much better experience moving forward. If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team

Response from Carebox· Oct 7, 2026

We’re very sorry for the frustration and disappointment this experience caused, especially after your first order arrived quickly. We reviewed your account and can confirm that you were charged for your second month on September 19. Your medication instructions were available on September 17, but because the payment had not yet been completed, the prescription was not sent to the pharmacy. Once the payment was made, the prescription should have been updated and sent, and we failed to complete that step. When you contacted us on September 30, we escalated the issue and the prescription was confirmed with the pharmacy that same day. We understand this delay left you without your medication, and we’re sorry we did not catch and correct the issue sooner. We also paused your account so you would not be charged again while you were still waiting for your second shipment. We completely understand your frustration, and we apologize for the inconvenience and the gap in your treatment. Thank you for bringing this to our attention and giving us the opportunity to review what happened. If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team

Response from Carebox· Oct 2, 2026

We’re sorry to hear you feel this way and are disappointed that you’ve had this experience with CareBox. We did review the account and see that two medical provider appointments were canceled. We also see that you requested a call to discuss canceling, and our team has attempted to reach you by phone, but we haven’t been able to connect with you. We would still be happy to speak with you directly and help address your concerns and your cancellation request. Please give us a call so we can get this resolved with you. If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team

Response from Carebox· Oct 2, 2026

We’re sorry to hear about your experience and understand your frustration, especially given the circumstances you described. We take concerns about cancellations, charges, and medication shipments seriously. We’ve requested additional information because there isn’t enough information in the review for us to locate your account and verify what happened. Once we’re able to identify the account, we’ll be happy to review the cancellation request, order, and communication history to better understand what occurred. If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team

Response from Carebox· Oct 1, 2026

We’re sorry to hear about the frustration with your appointment and understand why you were disappointed. We’d like to clarify that this review was posted only two days after you signed up, and we understand you were still waiting for your appointment and a response to your refund request at that time. We take your concerns seriously and would like the opportunity to review your account and make sure your request is handled appropriately. We also want to address your comment about our 5-star reviews. Our reviews come from patients sharing their own experiences, and we value all feedback, whether positive or negative. If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team

Response from Carebox· Oct 1, 2026

We’re sorry for the frustration and understand why you’re upset. We did leave a voicemail in an attempt to reach you, and your refund was processed the day before this review was posted, following your previous review and request for a refund. We understand that you may not have seen or received the voicemail, and we’re sorry for the frustration this has caused. The refund has already been issued, and we hope this helps resolve the matter. If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team