Cardi HealthReviews of cardi.health

Response from Cardi Health· Feb 5, 2025

Hello, We truly apologize for your experience and understand your frustration. We are committed to resolving this issue for you as quickly as possible. Please contact us at [email protected] with your membership details, and we will be happy to assist you with the cancellation and refund process. Your feedback is valuable to us, and we are continuously working to improve our services. We hope to make things right for you. Best, Cardi Health Team

Response from Cardi Health· Mar 11, 2024

Hi Caroline, We're truly sorry to hear about your frustration with canceling your subscription. Your feedback is concerning, and we want to assure you that your experience is not reflective of our intentions. We understand the importance of providing a seamless cancellation process and will work to improve in this area. If you're still encountering difficulties, please reach out to our support team at [email protected]. We're here to assist you and ensure a smooth resolution. Thank you for bringing this to our attention, and we appreciate the opportunity to make improvements. Best regards, Cardi Health Team

Response from Cardi Health· Feb 29, 2024

Hi Kay, We're truly sorry to hear about your disappointing experience with our app and subscription process. We understand the frustration that can come with unexpected auto-renewals and the lack of reminders. Please know that your feedback is incredibly important to us, and we're committed to improving our services. Regarding the cancellation and refund, we apologize for any inconvenience caused. We strive to provide clear communication and support, and we'd like to assist you further. Please reach out to our support team at [email protected], and we'll do our best to address your concerns and find a resolution. Your satisfaction is our priority, and we appreciate the opportunity to make things right for you. Best regards, Cardi Health Team

Response from Cardi Health· Feb 7, 2024

Hi Ann, Thank you so much for your incredibly detailed and positive review! We're thrilled to hear that our heart health program has been beneficial for you in so many ways, especially with the flexibility it offers in meal planning and grocery shopping. It's fantastic to know that you find the recipes excellent and that the app has helped you gain insight into eating healthier proportions. We're delighted that you're able to easily record your health data and that the app integrates seamlessly with your Fitbit. Your commitment to your health journey is truly inspiring, and we're honored to be a part of it. If you ever have any questions or suggestions for improvement, please don't hesitate to reach out. Wishing you continued success on your health and wellness journey! Best regards, Cardi Health Team

Response from Cardi Health· Jan 22, 2024

Hi Scott, thank you for sharing your experience, and we are sorry to hear about the challenges you've faced. Regarding concerns with renewal, our subscription operates on recurring charges, detailed on our website. We apologize if the expected renewal notification was missed, and we appreciate your feedback on improving our communication. We understand preferences vary among health apps, and we're committed to enhancing our offerings based on user feedback. Transparency is vital, and we apologize if the terms felt unclear. Your insights are valuable in refining our communication. Please reach out to our support team at [email protected] for further assistance or clarification. We're dedicated to addressing your concerns and ensuring a positive experience. Thank you for bringing this to our attention. Best, Cardi Health Team

Response from Cardi Health· Jan 19, 2024

Hi Jennifer, Thank you for reaching out, and we appreciate your feedback. We understand your concern, and apologize for any confusion. Our refund policy is detailed on our website, emphasizing that refunds are granted if the app is faulty or not as described. Additionally, recurring subscription information, including cancellation details, can be found here: https://help.cardi.health/hc/en-us/articles/5960729211409-How-to-manage-the-subscription If you have further questions or need assistance, feel free to contact us at [email protected]. We're here to help and ensure a positive experience for our users. Best, Cardi Health Team

Response from Cardi Health· Dec 29, 2023

Hi Barb, We are sorry to hear you feel that way. We'd like to understand your concerns and improve your experience. Could you please share more details or contact us at [email protected]? We're here to help. Best, Cardi Health Team

Response from Cardi Health· Dec 25, 2023

Hi Teresa, thank you for the fantastic review! 🌟 We're delighted to hear that our product, along with our support, helped you make positive changes to your diet and manage your blood pressure effectively. Your recommendation means a lot to us! If you ever have more feedback or questions, feel free to reach out. Stay healthy! Cardi Health Team