CardFool.comReviews of cardfool.com

Overall, I would not recommend this merchant. Delivery was expected to take 3-5 days once it left the USA (I'm in Canada). 20 days later, still no delivery. I contacted the merchant multiple times (via their website) with no replies, initially. Very frustrating. Finally received an email stating they would refund my order, which I received 9 days later. Similar experiences can be found on multiple review sites.

I am really disappointed that no one has gotten back to me. I am a paying member and I got locked out of my account for some reason. I got an error message. I’ve reached out several times for help and no one has gotten back to me. I am unaware of there being any contact via phone. I actually had to pay an additional amount just to Send a card to a family member the day before yesterday. Their customer service sucks. Never again will I be fooled.

I have used cardfool throughout the past year to send greetings to family members while we are unable to see each other in person. It was fun to choose and customize cards and send them by email. I recently ordered two birthday cards to send on different days to different email addresses. I received email receipts for both, my credit card was charged, and I received one automated response about one card that said it was delivered but not opened; however, neither card was delivered. I checked with both, and they did not find them in their spam folders either. I have tried to contact the company through their help link, but only got an automated response. The issue has not been resolved. I found a phone number online, but apparently it is defunct. I really want to continue using this company, but with no way of resolving this issue, I don't see how I can trust that any future cards will be sent. Update: I did hear from cardfool on January 13. They re-sent my ecards; one was 3 days late and the other was 5 days late. They did apologize, but did not respond to my request that they provide an explanation for what happened. It seems that their tech support could have investigated. I've decided to keep checking reviews for awhile before I try using the site again. Hopefully they will work to improve their customer service.

Do not order from them. I sent 3 cards, none were delivered. (And there was an instantaneous “your card has been opened return email” which is suspicious.) Their customer support link is broken/non-existant. I hunted and found someone named “jill” who could just be their web person. I emailed her but got no response. I think this business is either a scam or is totally broken. I am going to have my bank go after the refund.

Didn't send the cards and didn't respond to my enquiries

Don't be foolish enough to order from this American based company, they are patently useless,