Very friendly customer service
Very friendly customer service. It was a totally new experience of buying a car.
By Fernando
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
528 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation.Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!
Car City (carcity.com) has 528 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
528 approved reviews, newest moderated first
Very friendly customer service. It was a totally new experience of buying a car.
By Fernando
Customer service is phenomenal, however the pricing and predatory hidden fees are really not exactly something I'm happy with. I bought a car that had a sticker price of just under $9,000 but by the time all of the fees were added in, the overall pricing is nearly $17,000. That's just crazy to take advantage of people who can't afford to get financed.
By Tiffany
The $39 down is the real deal I kept waiting for the catch guess what there is no catch. And man do I love my new car
By Steven
I was recently in with a friend that was purchasing a car. Jeff and Ryan were extremely pleasant and willing to answer every question that was thrown at them. Will definitely recommend the Cadillac location to anyone I know.
By Cheri C.
Response from Car City· Jun 16, 2017
Thank you, Cheri!
Great people, willingness to explain any and everything in great detail, 😀 wouldn't of picked any other place to deal with!! Very happy with my service.
By Lori
Response from Car City· Jun 16, 2017
Thank you, Lori!
Very helpful and knowledgeable. Very respectful.
By Alice
Response from Car City· Jun 16, 2017
Thank you, Alice!
Had a great experience would def go back and refer any friends and family you guys were awesome very friendly and fast about getting my car and me on the road
By Angelia M.
Response from Car City· Jun 16, 2017
Thank you, Angelia!
Had a great experience
By Willie
Response from Car City· May 26, 2017
Thank you, Willie!