Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
517 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
517 approved reviews, newest moderated first
This app used to be amazing. The processing was fast and accurate and the app was easy to navigate and was relatively intuitive. It's honestly awful now. Processing time is insanely slow, any sort of editing on the video is painful, and it's clunky to use. I shouldn't have wasted $80/year on this awful software.
By Bo S.
It's initially a lot of fun but the excitement quickly wears off when the processing is painfully slow, and the allowed video length is unusably short. I'm glad I tried it but will not continue the subscription unless these issues are quickly resolved. I don't recommend unless you're looking for a toy to pass a little boredom. It is not a reliable tool.
By Antoni
Very slow processing, very slow exporting, lot of editing mistakes, only vertical with just 800 characters limit. Overall, its a complete waste of time and money. I'll update the review if these are resolved in the future. Don't buy untill its become good enough to be paid.
By Developers C.
USELESS USELESS USELESS! I DON'T THINK YOU NEED MORE DETAILS ABOUT IT ANYMORE....
By Neha C.
I had a very bad experience with tool recently. While trying to export a video with captions, the process kept failing repeatedly. No matter what I tried, the export wouldn't complete, making the tool completely unreliable for actual content creation.
By Jhon A.
Just subscribed but I am going to cancel, I am trying to translate my video from English to Italian, it doesn't work, it keeping saying Processed error. Useless.
By Rheda K.
on desktop website is not slow but stuck, ive been waited for 1 hour and it's still loading
By Us D.
very bad software. Always cancelling my uploads, very slow, awful customer support who are all dopey and clueless. You'd have to be an idiot be with these people
By Arran M.
