Super !!!!:)
Super !!!!:)
By Saulius B.
Response from Captions· May 29, 2026
Thank you! We appreciate the rating and review.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
517 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
517 approved reviews, newest moderated first
Super !!!!:)
By Saulius B.
Response from Captions· May 29, 2026
Thank you! We appreciate the rating and review.
Super custommer service, when I realised I needed to get refund bcs I just missclicked they politely did it....
By Jiro N.
Response from Captions· May 29, 2026
Our team is always happy to help! Glad they got everything sorted for you.
great customer service from Sam
By Vicky L.
Response from Captions· May 29, 2026
Thank you for the review, Vicky! We're happy to hear Sam was able to assist.
A ferramenta é muito boa. Funciona bem. O time de atendimento é o destaque da minha experiência. Parabéns.
By William Elias M.
Response from Captions· May 29, 2026
Obrigado! Agradecemos a avaliação!
Amazing, I love it!
By Karina M.
Response from Captions· May 29, 2026
Glad to see you are loving Captions!
They charge you for subscription then they give you credits then the ai glitches then the credits get over. Then you complain and then they say they will refund you the credits then they send less credits and then they say the credits had gone negative so that got adjusted. Cheapsters. I was thinking to scale up but now I guess will shut it down. Over that there support guy has the audacity (Shrenik) to say as an exception I am restoring 100 credits. Keep your exception to your self. Poor poor poor service. Your ai glitches your app problem why am I to struggle! But on a positive note I really loved the ai edit feature that does a brilliant job. But not value for money. Could do only 13-15 edits as per their standard templates. Some 25$s for 500 credits that does approx 15 ai edits and if you use the ai chat you are done for one background change would be like 100+ credits and it won’t even change the background and they will give you back 80% of the used credits 😂 joke
By Piyush A.
Response from Captions· May 29, 2026
Thanks for taking the time to share your feedback. We're sorry to hear you had a bad experience and we would like to help get things back on track. Please email us at [email protected] so we can look into your account.
At 52 years old work flow is everything. The tools are straight forward and EZ to understand.
By OB
Response from Captions· May 29, 2026
Thanks for the review! We are happy to hear Captions is easy to use!
Great customer service. Product does what it advertises.
By RUBY B.
Response from Captions· May 29, 2026
Thank you for the rating and review!