EXCELLENT customer support
Listen, as it pertains to the app I'd give it a 3 and that is because as someone who is not very tech savvy I did not find the app to be easy to utilize and gave up. The reason why I give this company 5 starts is because of CUSTOMER SERVICE which is so lacking in these days and times. I sent a message asking to cancel my subscription and Sam responded with directions as to how to go about cancelling. He then - without me having to chase - reached out to me AGAIN and asked if I had success. I let him know that I did not and he handled the matter. Customer service is something I greatly value and to me this is what truly makes a great company superior!
By Dr. Nicole S.
Response from Captions· Jul 7, 2026
Hi Dr. Singletary, thank you for such an honest and detailed review! We really appreciate you highlighting Sam's proactive follow-up, that kind of care is exactly what we strive for. We'll also share your feedback about the app's learning curve with our product team.