Great AI Tool
Great AI tool and most importantly, excellent customer service!
By Danica M.
Response from Captions· Sep 11, 2026
Thank you, Danica! We're so glad you're enjoying the tool and our service.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
517 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
517 approved reviews, newest moderated first
Great AI tool and most importantly, excellent customer service!
By Danica M.
Response from Captions· Sep 11, 2026
Thank you, Danica! We're so glad you're enjoying the tool and our service.
Muy buenos videos e imágenes. Excelente!!
By Lupita M.
Response from Captions· Sep 8, 2026
¡Muchas gracias por tus palabras! Nos alegra mucho saber que estás disfrutando de los videos e imágenes. ¡Seguimos mejorando para ti!
I wasn't ready yet for the subscription in my workflow but was blown away when I asked for help with cancelling that I actually got reply the same day with help to cancel when I wanted to! Appreciate the great customer service and not scammy!
By Micah Y.
Response from Captions· Sep 8, 2026
Thank you for sharing this! We're so glad we could make the cancellation process quick and easy for you, and we'd love to have you back whenever the timing is right.
Fast responde, fast help, thanks for the support
By Eduardo
Response from Captions· Sep 8, 2026
Thank you, Eduardo! We're happy to hear you had a fast, helpful experience with our team.
Enfrentei um problema de opacidade na render. Reportei à equipe, responderam prontamente que iam resolver. Em poucos dias, o bug foi resolvido e ainda me avisaram por e-mail e pelo app. Suporte nota 1000!
By Luan F.
Response from Captions· Sep 8, 2026
Muito obrigado pelo feedback! Ficamos felizes em saber que o problema foi resolvido rapidamente e que você teve uma boa experiência com nosso suporte.
Great customer service!
By Danielle
Response from Captions· Sep 8, 2026
Thank you, Danielle! We really appreciate you taking the time to share this.
Nate was excellent! I l was charged for Multiple months and was honored a refund with proper supporting documents . Thank you
By Sitar M.
Response from Captions· Sep 8, 2026
Thank you for sharing your experience! We're glad we could resolve the billing issue quickly and appreciate your patience throughout the process.
Sam is THE man. I got in some payment trouble and he solved right away. Good service... Excellent Sam...
By Vladimir
Response from Captions· Sep 8, 2026
Thank you for the kind words! We're so glad we could help resolve your payment issue quickly.