I ordered the wrong sized gown
I ordered the wrong sized gown. The company rapidly responded to my quandary and allowed an exchange. I am now waiting for the exchange to become complete. I am confident this company will come thru well.
By Jon C.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
463 reviews
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The One-Stop Shop For Every Graduation, from our warehouse direct to you! At Cap And Gown Direct, we care about each and every customer by offering value and convenience in ordering graduation products. There is no tiered pricing for 1 set of cap and gown to 100 sets, because we offer the bottom price plus shipping & handling. There's no more waiting for months for your graduation gown to be shipped to you- our standard shipping takes only 3-5 business days to arrive anywhere in the U.S. We make things simple, affordable, and reliable. Place your order online today, or contact us at [email protected] if you have any questions!
CapandGownDirect.com (capandgowndirect.com) has 463 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
463 approved reviews, newest moderated first
I ordered the wrong sized gown. The company rapidly responded to my quandary and allowed an exchange. I am now waiting for the exchange to become complete. I am confident this company will come thru well.
By Jon C.
Fast, easy and amazing experience
By Marino P.
Great experience. Order was exactly as I needed it to be.
By Roberta P.
Response from CapandGownDirect.com· Oct 3, 2022
Thank you for the positive feedback!
After ordering tassels from another site (that promised they would be delivered before our graduation), I was disappointed & frustrated when they said that the order was delayed. I then ordered from CapandGownDirect and explained my situation and my desperation. Someone immediately called me & reassured me that she was going to make sure we received our order before graduation. Thank you so much for caring and for coming through on your promise! This company is wonderful, and we will definitely be repeat customers!
By Linda M.
Response from CapandGownDirect.com· Oct 3, 2022
These are the moments we live for! Thank you so much for this awesome update!
Would of been perfect, but the tassel was missing.
By Yaselis
Response from CapandGownDirect.com· Sep 14, 2022
Hi Yaselis, thank you for letting us know! I believe you wanted a gold tassel. We usually put it inside the bag with the cap and gown set. We would love a chance to correct this error if you didn't find it in the bag. Let us know if you would like us to send one to you.
These folks are great! It's the second time we've ordered from them, they have never disappointed us. Delivered early and order was perfect!
By Faiz R.
Response from CapandGownDirect.com· Sep 14, 2022
Thank you Faiz! We're so glad you decided to come back a second time! Hope to see you again soon.
Process is efficient and accessible.
By Norwood C.
Response from CapandGownDirect.com· Sep 14, 2022
Thank you so much for the positive feedback.
Very friendly and very helpful.
By Urel D.