Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
463 reviews
CapandGownDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The One-Stop Shop For Every Graduation, from our warehouse direct to you! At Cap And Gown Direct, we care about each and every customer by offering value and convenience in ordering graduation products. There is no tiered pricing for 1 set of cap and gown to 100 sets, because we offer the bottom price plus shipping & handling. There's no more waiting for months for your graduation gown to be shipped to you- our standard shipping takes only 3-5 business days to arrive anywhere in the U.S. We make things simple, affordable, and reliable. Place your order online today, or contact us at [email protected] if you have any questions!
CapandGownDirect.com (capandgowndirect.com) has 463 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 15 reviews with 3 stars · Clear filters
The ordering process was easy and tracking was updated the entire time. However, my gown is short. I used the length the website recommended for my height. It comes just past my knees so it doesn't look the best. I gave three starts because I would have like to receive a gown that is more appropriate.
By Heather
Response from CapandGownDirect.com· Oct 30, 2025
You can email us and request an exchange.
I specifically changed the blue tasle for a gold one. Didn’t get it. Got blue
By Kecia S.
I ordered a tassel over a week before graduation and I received it the afternoon after my graduation that morning. Product was great, just took too long to receive.
By Suzanne H.
La atención fue súper buena al momento de contactarlos pero cuando recibí el pedido me vino erroneo, no vinieron las borlas del color que pedí y tampoco vinieron los charms que pedí.
By María de Fátima M.
Starter s I like the service I received very much courteous polite and I received the gowns literally next day for such a short notice order of 300 However upon prepping them for the spiritual graduation of the youths I notice all gowns were not the same navy blue, there was threads hanging from many gowns, the material was different for the different shade of blue and there was an issue with some of the zippers that’s why my review is so and I do want God and his youths to have the best
By Wandra T.
customer service was great Unfortunately, the color was complete wrong hue to work, wrong tassle sent, wrong year on tassle and wrong direction..
By Nadine B.
Would of been perfect, but the tassel was missing.
By Yaselis
Response from CapandGownDirect.com· Sep 14, 2022
Hi Yaselis, thank you for letting us know! I believe you wanted a gold tassel. We usually put it inside the bag with the cap and gown set. We would love a chance to correct this error if you didn't find it in the bag. Let us know if you would like us to send one to you.
I appreciated the expediency with which I received the gown! However, the gown was way too big... height was good, but it was huge. I had to have it altered, which cost me an additional $50.00. In addition, the zipper was designed for a female, not a male... In other words, the zipper was backwards of what it should have been. Your sales rep was very good... I'm sure that she asked all of the right questions, but I've never had a gown that was so large... there could have been 3 of me fit in the gown.
By Dr. J. Eric D.
