Absolutely got what I ordered
Absolutely got what I ordered. Beautiful!
By Jeanne O.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
501 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.
Canvas Factory (canvasfactory.com) has 501 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
501 approved reviews, newest moderated first
Absolutely got what I ordered. Beautiful!
By Jeanne O.
It's been almost 20 days since my order and all I've been given is a non valid tracking number. First request was not resolved and now have submitted another, with no resolution as of now.
By John S.
Response from Canvas Factory· Jan 6, 2021
Hi John I am really sorry to hear you have waited so long for an update. We have finally been informed by the Courier that this is a missing in transit. We can either issue a replacement or process a refund. Please let us know what you wish to do Many apologies, this can unfortunately happen from time to time and the courier clearly took a little longer investigating this issue.
I ordered a month ago almost and have yet to receive the purchase and I am unable to track the items.
By Erin C.
Response from Canvas Factory· Jan 21, 2021
Hi Erin I am sorry to hear about your delivery delays. We advertise Christmas cut off dates in our Help Center here - https://support.canvasfactory.com/hc/en-us/articles/115013562787 Unfortunately if you miss the cut of date, delays will be experienced not only in production (due to high volumes ahead of your order in the queue) but also with courier companies I can see your order has now been delivered, so thank you very much for your patience! Kind Regards Amanda
Great service and delivery
By Gilligan Byers C.
Had a photo printed on metal. The finished product is very good. The reason for three stars is because I placed my order December 9th. I requested the professional review. By December 21st I had not received any update. I reached out to Canvas Factory for a tracking number or cancellation. I was told it couldn't be canceled because it shipped on the 19th, but FedEx didn't receive tracking info until December 23 and it was being shipped from China. It didn't arrive until December 31st. Very disappointing experience.
By Bryan
First time I’ve ordered a metal print and I went with a 16 x 20 collage. Uploaded 6 pictures, sized them the way I wanted, chose the quality check for a few extra dollars and pulled the trigger on the order. Could not be happier with the finished product! Looking forward to doing more in the future!
By Kevin G.
The interface to create my photo collage and select all my options was simple and intuitive. Checkout was simple and easy.
By Matt B.
Turned out great!
By Trellany B.