Canvas AnnuityReviews of canvasannuity.com

Write a review Call Directions Website

The Fair Hearing score

4.5/ 5

Excellent

412 reviews

Canvas Annuity4.5Excellent

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Canvas Annuity

Simple, people-first process and great rates.Apply NowCanvas offers modern annuities that provide guaranteed rates, flexible terms, and commission-free returns.Find Out MoreMeet our Licensed Reps

Canvas Annuity (canvasannuity.com) has 412 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: canvasannuity.com
Website: canvasannuity.com
Category: Insurance
Listed on The Fair Hearing: 2026

More in Insurance

Write a review

Mar 6, 2025

Up front process better than ongoing

If feedback taken serious as stated in review responses, issues would addressed instead of recommending you write or call the same people you already have. Over a year ago as my wife and I were accumulating many annuities for hundreds of thousands of dollars and I gave Puritan/Canvas a 5 star review. That was for having an online direct to consumer fixed annuity with a good rate and the ability to purchase through EFT/ACH direct from checking. But now I am encountering issues with customer service related to security and withdrawals. An identity theft issue had me inquiring about additional security such as simple 2 step verification like even a water company would have. They don't offer it or anything close. I requested partial withdrawal and observed that they take a nonstandard amount of time. They do say 5 to 10 business days so they do advertise they are slow about it. I requested a withdrawal from Puritan and another company on January 1st. Other company's withdrawal was in the bank and available on January 3rd while Puritan's January 15th and that was fast compared to the most recent requested withdrawal my wife made. After 10 calendar days we wrote Puritan customer service just to make sure they had the request and were just taking the full 10 days or for some reason more. 3 days later no response or sign of processing. If you want to take $200.00 a month out of your annuity you can use EFT/ACH according to the request form but if you want to take out 5000.00 for some expense, you can only choose a check according to request form. If it took 1 day to "fix" this it would be too long.

By Kevin J.

Response from Canvas Annuity· Mar 6, 2025

Thank you for taking the time to share your feedback, Kevin. We regret the frustration you’ve experienced, and we understand how important timely service and security features are when managing your annuity. We appreciate your past trust in Canvas and the recognition of our platform’s strengths. That said, we take your concerns seriously, and we recognize the need for continuous improvement. Regarding security, we understand that enhanced verification measures like two-step authentication are becoming industry standards, and while we do have security protocols in place, we acknowledge that there is room to evolve. Your input reinforces the importance of these enhancements, and we will be sharing your feedback with our internal teams for future development and one we hope we can deliver on, sooner rather than later. Regarding withdrawal processing times, while we aim to complete requests within the stated 5 to 10 business days, we understand that a comparison with other providers may cause frustration. Delays can sometimes occur due to processing factors, but a lack of communication on the status of your request is not acceptable. We apologize for the delayed response to your inquiry and will be reviewing our response times to ensure better customer service moving forward. Additionally, your concern about withdrawal methods and restrictions is something we will be discussing internally to evaluate possible improvements. We value your business and would appreciate the opportunity to address your concerns directly. If you’re open to it, we’d like to connect you with a member of our team to discuss your experience in more detail. Please reach out to [email protected] at your convenience. Your feedback is invaluable in helping us improve, and we hope to regain your confidence in our service.