CanolyReviews of canoly.com

I purchased one of their products on August 25th, 2027 through their website. It was supposed to arrive by the 29th, but today is the 31st and I still have not received any confirmation or tracking information. I have tried contacting the company through all of their listed avenues, but I have not received any response. I am now in the process of trying to obtain a refund.

I never received my order. Conoly uses a third party delivery service like Amazon. The driver claimed to not have been able to find my address. They did not try to make an arrangement for delivery or for me to pick up the item. Terrible service in 2026. Unnecessary inconvenience.

I bought a C16 Canoly 3 in 1 juicer a couple of months ago. I was was using it and the motor went out. I contacted the customer service based on info provided and was quite disappointed. I was told thete were no refunds due to their policy, but they opted to replace if it gets damaged or break. They emailed to send them a video of the item. What kind of video doing what? It's not working and it has been 2 months since I had bought it and used. I was unable to get someone on the phone. I went back and forth with this company. I got frustrated and filed a complaint the BBB and my state. I do not recommend buying anything from this company. Their customer service is horrible !!! Loring E.

Purchased this juicer after watching people’s videos. Juicer is not working and NO ONE from Canoly’s customer service has responded to me. I’ve called, emailed, and messaged and received no response. They even deleted my comments from IG. Very shady customer service with this brand and I have a juicer that doesn’t work as it should.

I purchased one of their juicers from watching their review videos from customers on youtube. (Which i now know the reviewer are getting the machines in exchange for their reviews). I was happy with the device until it broke within only a few weeks of use. They advertise a nice warranty so I emailed them. Their email customer service never responded to me. They've only responded once I posted my experience on one of their Facebook ads. They promised to ship a replacement part in 2 weeks. That conversation was over a month ago. Now they've contacted me again with no tracking information and shipment promised blaming the weather for over a month wait. On top of all of this, they sent me this message because of my comments of my experience (that were truthful and not bashing or malicious in anyway. Just an honest review and sharing my experience: "We've noticed you've left malicious comments under our other posts, and we don't want to see that. We've already agreed to send you a new Hopper free of charge and have made the necessary arrangements. The replacement parts just arrived in the past few days, and we'll process your request immediately upon receiving them. We hope you can understand the challenges we face in our work. Once the logistics department sends me the tracking number, I'll forward it to you." They've been giving me the run around over and over. Good customer service would just replace the machine next day air.

Do not purchase a juicer from this company, do not fall in line with the fake Instagram referral links like I did. The C09 clogs since I've had it. I've reached out to the company within 20 days of receiving the juicer and they have made it impossible to get a refund. Their refund policy is a complete fraud. It states you can receive a refund within 30 days but their email communication with me wants to refund me $50 and I get to keep the product. I do not want this, I want to return it for a full refund. At the bottom of the refund policy it states all sales are final. Their products are ALWAYS on sale. Please report this company to the Consumer Bureau. I've disputed the transaction with Amex and supplied them with our email chain of their fraudulent refund practices.

I requested a replacement via email because the order form does not work. There is a certificate that you receive for warranty and you have to activate it 14 days after your purchase but the order form is inoperable. I reached out via email to customer support and they asked for my order number the date I ordered and not the date that I received it. I still provided the information. My replacement request was still under warranty instead of receiving a response, I was redirected to a chat box after a few days of going back and forth with emails. My last email went unanswered. I even followed through. It went to the chat box and I was told that a human would reach out. No one has reached out and it's been 3 days.

I purchased and was sent a JE-60 juicer. that makes a grinding noise, the machine rocks so hard that it moves the entire machine so I had to stand there and hold it. I requested a return label 3 weeks ago and have yet to receive one. They don't adhere to their refund policy.