Their customer service response time…
Their customer service response time was immaculate and their professionalism and understanding was above and beyond.
By Gaby C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
532 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE HOTTEST CANDLES ON EARTH.Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.
candle guy (candle-guy.us) has 532 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
532 approved reviews, newest moderated first
Their customer service response time was immaculate and their professionalism and understanding was above and beyond.
By Gaby C.
My package said delivered but I never got it. These people sent out another one the following day after I let them know what happened. They are fabulous
By Brittany C.
Great service and product
By L.
First, I received my order within a few days of placing it...I was amazed at how fast I received it. The packaging was great, and I loved the candles. However, I chose the Mystery Scent, which was very nice, but I wished I had chosen my own scents. I sent an email asking if I could exchange the candles for different scents, and I got a reply extremely quickly, saying that was not a problem at all. The email even included a return shipping label. So I returned the first order and placed my new order. I was so impressed with the quality of the candles and the customer service, that I ordered 6 candles in my second order, instead of 3 in my first order. Do not hesitate to buy from this company! You will not be disappointed! And just for the record, I NEVER write reviews, but this company definitely deserves one!
By Susan S.
Superb great
By Adhu S.
The candles smell great and the shipping was quick
By eric D.
Candle was witty l, smelled amazing and shipped and delivered super quick. All within a week! 10/10 would recommend
By Amanda B.
Return email
By Mary N.