I had a great experience
I had a great experience with the company. The customer service was excellent
By Yulia
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
532 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE HOTTEST CANDLES ON EARTH.Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.
candle guy (candle-guy.us) has 532 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
532 approved reviews, newest moderated first
I had a great experience with the company. The customer service was excellent
By Yulia
The product is exactly as shown and shipping was fast!
By Bekah
I ordered this candle for my husband for Christmas. He loved it. Great smell!
By Kristina G.
I ordered three different candles and within 4 days, it was already shipped and I had a tracking number. Unfortunately, even though USPS said it was delivered, I never received my package. I emailed customer service and in less that 8 hours, I already had a service member respond back to me. I haven’t received my candles yet but I have been very impressed with the customer service! They have been quick and have assisted me thus far.
By I V.
Michael was super helpful when I reported my missing order. They were prompt with their response and replaced my order even though it was not their fault it did not arrive.
By alexandra L.
There were no issues. It came in exactly when they said it would.
By Calla _.
My first order was stolen after it was delivered and so i reached out asking for help and Mike was amazing. He helped me get replacements so fast and was so nice and understanding. Couldnt recommend this company more.
By Rachel
The candles are funny with good sayings burn a long time
By Tim K.