CandidProReviews of candidpro.com

As a CandidPro provider, (and past InvisAlign and SureSmile provider), I can definitely say that CandidPr offers the best customer service. As a GP, I work with a single orthodontist on each case. Not only do they mock up the intial case, and any changes that I require, but they also field complex questions and concerns that arise during treatment planning. Also, the AI platform is fantastic! I love being able to check on progress, watch treatment progession videos, and see how my patients are doing with their tracking. Attachment numbers are generally low, and patient experience is great. I'm a happy customer. Dr. Taylor Kent Alameda, CA

Excellent experience for the last 2 years. consistent service to myself as the doctor as well as my team members which is very important to me. the product itself is better than any clear aligner on the market!

Alex has gone over and beyond to reach out and help whenever I need assistance, either on the Tecnichal side ( Candid Portal) or any clinical help with Aligners. What can I say , he is truly a great help dedicate on no matter what time of the day I call him. His the best

Great experience with Candid Pro, they're customer support is excellent. Alex our local rep and the orthodontists that assist with cases have really set the bar high when it comes to clear aligners. Looking forward to working with them even more.

Amazing Support – Huge Thanks to Alex Cagle-Sanchez! CandidPro has absolutely blown me away with their customer service. From start to finish, the experience has been smooth, supportive, and genuinely impressive. The team is responsive, knowledgeable, and truly cares about making the process as easy and clear as possible. A special shoutout to Alex Cagle-Sanchez, our incredible rep — Alex went above and beyond to ensure everything ran seamlessly. Whether it was answering questions, helping with logistics, or just checking in, Alex made us feel prioritized and well taken care of every step of the way.

We’ve been working with CandidPro for a while now, and the experience has been outstanding — largely thanks to our incredible representative, Alex. He’s not your typical sales rep; he genuinely checks in with us regularly, not to push sales, but to make sure we have everything we need to support our patients and doctors. His approach is thoughtful, supportive, and never salesy, which is so refreshing. Alex frequently follows up via text about specific cases, and the overall CandidPro support team is just as amazing — calls are returned right away, and their orthodontists are readily available for Zoom consultations, which are easy to book and always collaborative. It truly feels like a partnership, not just a service. I also personally went through CandidPro treatment and had a great experience. Our patients are loving their results, but what really sets CandidPro apart is the level of customer service, consistency, and genuine care they show. They offer as many trainings and as much support as you need without hesitation. Alex has been an exceptional part of that experience — professional, responsive, and genuinely invested in our success. Highly recommend working with CandidPro and Alex!

CandidPro has been a good fit for our practice. Our rep, ACS, is the best!

I am a general dentist who has used Invisalign for years. Invisalign is well known to doctors and patients because they have excellent marketing. However CandidPro’s service to doctors is by far much better than Invisalign, including support from CandidPro orthodontists that Invisalign doesn’t offer. Additionally it is more beneficial for patients as well. Most patients don’t understand that Invisalign has a tiered pricing structure, which means that if patients want to achieve their best result, they have to pay for the most expensive package. Invisalign’s mid-grade and cheap packages do not achieve the patient’s best result, which is why many doctors typically choose the most expensive package for patients. In comparison, CandidPro can achieve the patient’s best result with a price comparable to Invisalign’s “mid-range” product. That alone has to be a no-brainer for doctors and patients.