Canada PoochReviews of canadapooch.com

This is crazy. I need to return our suspender boots even though we measured and submitted size according to guide. They need to approve it first?? So I send pictures and wait. They send me an email and want pictures again. Really? Maybe change your size guide? I usually like their products as our whole family has ordered but his will be the last order. Should I beg?

a total scam! they actually abuse animals too! peta has been trying to get rid of them but they keep moving their location thats what i heard from several credible sources. Also the fact they answer the phones rudely which was a mistake on their part since im now going to review them 1 star on every possible review site, really thinking about taking this story to cp24 news on how horrible of a company they are and how badly they scam people and the fact they have people with no literal sense or brain power or respect for attempting to do their job properly. thats what gets me , being told "dont call again bye" when you are reaching out for help. If anyone needs any further information on this please visit the tiktok video with 50k likes already about the connection between canada pooch shady business and where there staff us actually located (hint : its not canada)

The jacket that I ordered was really nice unfortunately did not fit my dog as it was too short for her. She’s got quite the long legs. I got the package on Friday. I emailed them to get a return label. I did not hear anything back. There’s nobody to pick up the phone and customer service. I messaged him on social media. It is absolutely horrendous Service.

I saw that Canada Pooch had poor reviews, but because my local pet store carried the products, they must be ok. The waist belt that you attach a leash to is made for obese people and is loose at the tighest setting. After cutting a mile of belt off, the belt kept sliding out of the strap, and have had to jerry rig it with elastic bands and staples... Will not be buying there products again...

J'ai commandé des bottes de neige, après 2 utilisations le velcro se décompose... Je regarde pour faire un échange, on mentionne sur le site que ce n'est pas possible. J'écris donc un courriel avec l'office Québécoise de la protection du consommateur et on décide de m'offrir une carte cadeau sous la menace. Je décide de leur donner une seconde chance, le produit est maintenant en rupture de stock. J'écris à nouveau et on me dit d'ici 2-3 mois, sois d'ici la fin de l'hiver... 8 mois plus tard le bottes reviennent en stock. Et la carte cadeau ne couvre même pas les frai de livraison que j'ai dû payer à nouveau. Service horrible, ne recommande pas du tout.

I measured my dog's paw carefully, but the boot sizing is way off! I reached out to request a smaller size, but I was told I couldn't exchange them because 15 days had passed. For the amount of money they charge, they should have a more reasonable exchange policy. I wouldn't recommend buying from them.

DO NOT WASTE YOUR MONEY. I bought their Soft Shield Boots for my little cavapoo. Within a couple of weeks, the stitching had worn out on all four booties and there was a hole in one of them within three weeks. My first pair lasted several months but this pair did not hold up at all. I contacted Canada Pooch and they asked for more information about how I was using them and for a photograph of the damage. After doing so, they blamed me for the damage, saying the boots “are being used incorrectly” because I was using them on grass and sidewalks. They claimed the boots “are meant for winter use to protect from snow, mud, and salt, they were not designed for everyday use.” Instead of backing their products, they merely suggested I just buy a different pair of boots. Why would I spend more money on another product after experiencing such poor quality? I pointed out that my first pair was used under the same conditions and did not wear out like this. I also pointed out that the stitching should not wear out and holes develop within three weeks of use, regardless. In addition, there is nothing the website saying the boots are not allowed to be used on pavement or in the summer. The website expressly says the boots protect against mud and rain, which inherently occur in summer as well as winter. Yet my first pair did not have the same issues. They simply responded saying “our hands are tied here.” I asked if I could physically speak with a supervisor and the responses was “I am the Senior Customer Experience Specialist here at Canada Pooch so I will be the one continuing this conversation with you” and then she ghosted me. I followed up several times asking if I could physically speak with someone and there was no response. I also tried calling the customer service line but no one ever picks up. Instead, there is a recording saying “no one is available to take your call.” I tried calling at different times but no luck. I left a voice message but no one called back. I emailed several times and no one responded. This is wildly unprofessional behaviour, and it seems this company is much smaller than implied by the website. TLDR; Product quality is poor, they do not back their products, and then they ghost you. Take your business elsewhere.

Poorly fitting items and they won't allow refunds. I went off their size guide and everything was too big, reached out to CS and they won't allow me to exchange anything- I wasn't even looking to be refunded(except for the hat, because they don't make anything smaller), I simply wanted to exchange everything and Melissa from CS said No, but reassured me I can reach out for help with sizing (after already going off their measurement guide to begin with) for future purchases....like I would ever waste my money with them again. I tried to leave a review on their page warning people about the sizing-but my reviews mysteriously vanished-so they are deleting any negative reviews and only keeping the 5*. It doesn't make any sense why the reviews would be so high on their site with not a single bad one, yet when you research everywhere else they're less than great - downright bad. Unfortunately I have been buying from this company for 10 years, in store, I was unaware how deceiving they are. Never again!