Canada PoochReviews of canadapooch.com

We just purchased a cooling station for our pup. There are no dimensions on the packaging so we were surprised at how large it is. We tried without success to fold it back up and are now completely unhappy with the purchase. The video instruction can not be stopped and it jumps from step to step instead of being a continuous video. In other words the video is annoying and useless. As soon as we figure out how to get this thing back in the package I’m getting my money back.

I wish I’d seen the terrible reviews before buying! This company is AWFUL. I followed their sizing tool and measuring guide exactly—and still received a raincoat that was laughably small on my corgi. It was painful for him to even try it on. Their own site showed a corgi wearing the coat and it fit them perfectly of course, so you'd think they'd know anything about their sizes for corgis. Nope. Customer service didn’t care. No apology, no accountability. Just: pay a restocking fee and ship it back yourself. When I pushed back, they told me it was now outside the return window (even though I had already contacted them), and I’d have to pay the price difference for the next size and the shipping back. They even demanded photos and videos of me measuring my dog, basically calling me a liar. I dealt with Ashley, their so-called "Senior Support" agent. As someone who also works as a Senior Support, I was shocked, I would NEVER be allowed to be so careless with a customer at my company. Unfortunately if their Senior Support responds this way it means that either the company gives their customer support team no power to help customers, or they are actively instructing them to NOT help customers and stick to ridiculous policies no matter what, and admit no wrong even when its clearly the companies fault. They treated me like I was the problem, not their incorrect sizing guidelines. Turns out there are many other customers with the exact experience leaving reviews, but they only promote the 5 star ones on their website. This is one of the worst customer service experiences I’ve ever had. $60 for a poorly sized raincoat that was no better than the $20 one I got on Amazon. Never again. Avoid this company. They do not value your time, your pet, or your business.

My dog is in between two sizes based on their size chart so I am emailing the customer department for advice. They tell me to go with the smallest one. I trust them. (Expensive) jacket arrives, it seems super small but my dog in the meantime was diagnosed a cancer and had to be amputated so she can't try it on and anyway I am too stressed to worry about the jacket. She finally tried it on today and as I thought it's too small even with a missing leg! I sent a message to customer service since it was their mistake in the first place they tell me that delay is passed (not giving a flying fork about my dog's condition) and that each dog is different so not their problem (so what do they recommend to ask them for advice for?) so basically I now have on my hand a useless jacket that cost me a fortune to order (overseas). Worst experience ever.

Well it looks like they've disabled their google reviews, so I guess I'll leave one here as I can't on there. I'm wondering if they were sold? I've been a long time customer and had received good help in the past with an item that didn't fit, but my recent experience with them was so bad I won't be buying from them anymore. Long story short, even though I followed the website's instructions to measure my dog, used their own measurement calculator that told me what size to get, the jacket I bought does not fit my dog. It is too tight in the armpits, and causes her to walk with a hunched gait. It's also a lot shorter than I expected. Because this is a discontinued pattern, they won't do anything to help. I would expect not being helped because I changed my mind, but this jacket simply doesn't fit despite following everything on their website that then said it should fit. Which means I didn't get what I was sold. The rep said If I had any concerns with sizing I should've contacted them. Why would I have concerns when everything else I've bought (the everyday harness, the cooling vest, and the cooling bandana) All fit? AND that their measurement calculator said it should more than fit! The size I bought has a range of 29-31" and my dog's chest, where they said to measure, is 28.5". Make it make sense. I do like their products, so I'm really disappointed in this as even a store credit would be better than nothing at this stage. My local pet store was confident that they would be helpful, so I'll have to let them know they aren't.

Terrible customer service, do not buy from this company. First time buyers, we were excited about this company and product, but the size we received was too small despite following their instructions to the letter (you have to measure your dog for the size). We were just hoping to exchange the unused (with tags still on it) item for the next size up. Came to discover they have a strict 15-day return/exchange policy. Attempted calling customer service, but no one answers and a voice recording just directs you to their email. Emailed customer service but they refused to budge ("my hands are tied" I believe was the response). Seems pretty clear they just try to trap you into ordering the wrong size and then you are forced to buy a new product if you want the correct size. Should have checked reviews, seems like a number of other people have had a pretty terrible experience, don't order from this company.

I have had a product from them before, but their products all differ in fit even if it the same size. Got a rain coat and it didn't fit. asked for return label, and they want pictures with label still on. Problem is you can't try it on with tag because of the way the attached it. Plus they wanted a restock fee, and for that apparently they cannot attach their label to their product. They no longer have phone service. It is a scam, and they dont support customers, who I think are necessary to their process. Just terrible business practice.

DO NOT BUY THIS PRODUCT. BARELY A MONTH OF USE. NO REFUND. After only four weeks, the strappy boots I bought already had large holes in them, so many that they were useless. I contacted Canada Pooch in the hope of finding a solution. I was told that it was my fault, that I had used the product incorrectly. I explained that although the boots should be placed in a certain way, it's not an exact science and the boots move when the dog moves. What's more, the boots can rub on the ground when the dog's paw moves back. This seems to be what caused the holes in my case. I added these explanations and explained that a friend of mine had exactly the same problem shortly after his purchase. In this context, I can't be blamed for the problems. Canada Pooch refuses to refund my money.

The suspender boots seemed good at first but that quickly changed. They started showing significant wear very quickly (with in a week or so of use) and I reached out to the company for a refund with photos of their product. They deemed the damage was from my dog "chewing" and "scratching" the boots... while they were on his feet... while going for walks. The boots are completely destroyed now after selective use because of how quickly they were falling apart. Today he hurt his paws as the boots completely tore open. Don't bother wasting your money.