Canada PoochReviews of canadapooch.com

Bonjour à tous !! Prenez garde aux achats que vous effectuez directement en ligne chez Canada Pooch. J’ai accordé une étoile mais la demie aurait été suffisante ! Le service après vente n’est pas du tout ce qu’il dit être sur leur site Web...il est catastrophique !! Avoir su, je n’aurais pas acheté leur produit "en ligne"...j'aurais dû me rendre chez un commerçant de mon quartier. Non seulement j'aurais acheté "local" mais en plus, j'aurais eu beaucoup plus de facilité a effectuer un échange. Je leur ai acheté 2 ensembles de bottes suspendues d’une valeur de 70$ chacune et, elles sont malheureusement trop grandes et ce, même si j'avais bien prise les mesures de mon chien 😳😳😳Leur charte de mesure n’est pas bonne je vous assure ! Je souhaitais un échange mais maintenant, en constatant leur service après vente de mauvaise foi, je désirerais beaucoup plus un remboursement complet !! Un personne avertie en vaut 2...

Horrible company. Ordered before: harness puffer and suspender boots. Love both. So, I ordered Snow Suit. Despite following the sizing chart and going down in size from her harness puffer, the snow suit was still 3"-4" too long. The legs were also ridiculously long and the snaps which were to help with length were impossible to close once the suit was on the dog. In addition, the velcro closure runs about 8" from the beginning of the neck area to all the way under the belly area. It is extremely difficult to close in one smooth piece. Last, the buckles at the neck and under the belly are so stiff and tight that closing them are incredibly hard and unbuckling is near impossible. I immediately tried calling, texting and emailing and finally got a return call when I threatened to leave a bad review. They said I could exchange for something else ... I didn't want my money back .. and said they would begin the process of emailing me a return/exchange link. After several hours I got an email that said I couldn't return it because she had been outside with it on (for less than 3 minutes just standing on porch). I will never buy from this company again.

The Canada Pooch Soft Shield Boots are not worth buying. I bought a set of these 2 years in a row & was hoping for a better outcome this year. The velcro is of really poor quality. After about 3 weeks the velcro starts to lose its hold & the boots come off easily. The stitching on the straps also has fallen apart. At this point 3 months in, I am about to go and sew new velcro on, with the hope that they will get us through the winter. The style works well for my Standard Poodle but they are useless if they keep falling off. My pooch is smart enough that when they come off he picks them up & brings them to me. I purchased another brand of boots that were much cheaper & the velcro is great. Too bad Canada Pooch cannot sell a better quality product for the money. Do not buy.

Dog wore booties twice in our snow covered yard and 2 of them already have tears. Customer service took over two weeks to answer. Tried to give me a 20% off coupon and blame me for the failure. Total bs. Will stick to cheap ones that last 3 years instead of this crap

Their sizing chart is completely off, and returns are difficult with restocking and shipping fees, plus taxes total rip-off. I will never buy from this vendor again!

I have been trying for over 2 weeks now to figure out how to return these suspender boots that did not properly fit my dog despite the measurements I took. If you go online, the live chat doesn't work, and after leaving multiple phone messages, I finally got one call back but I missed the call so now I am back to square one. Plus, I tried to return online but they ask for an order number without telling you where you would find this to order number on the product or packaging. There are multiple numbers in different places on the packaging. I am absolutely astounded by their lack of customer service and their deplorable lack of help at every step. Is this how they get their products sold? You order something that doesn't work and then you can't return it nor get a refund because there is no way of doing it. Wtf!! Canada Pooch is making this experience so frustrating that I'll never want to buy from them again. Do you actually want customer retention or not??

Customer service is poor. Suspender Boots (pink)doesnt stay in place and rotates. Despite my husband's complaints, they say it's because we're using the wrong size or it's not tight enough. My 64-pound shepherd-husky mix fits size 3, but the back paws are defective. Other colors may have the same issue, but the pink one definitely does.

I don't recommend purchasing from this company. I had quality issues with the suspender dog boots within one month of purchase and after reaching out, was told that it was due to improper care of product. They also hadn't asked for further details regarding my complaint. Very disappointed and won't purchase from them again.