CampSaver.comReviews of campsaver.com

I ordered a smoker, and 14 days later, the order was "still processing." I contacted customer sercive twice and received 2 different stories about why the smoker was delayed. I was promised a shipping confirmation next day, and I never got it

I placed an order on a Saturday for an item I really, really needed for a once-in-a-lifetime trip. This was after Amazon messed it up. Their "risk management" department came back with a handful of intrusive and ridiculous questions about the item's purpose, end user, and final destination. Okay, I thought, I'll play your stupid game because I have no choice. My clock is ticking. It then sat there for FIVE DAYS while I practically begged them to release it. Nope. I wound up canceling, and now I don't have this thing I counted on having. They don't care even a little. Heed the horrible reviews and don't shop here.

Apr 17, 2022 I placed an order at the Campsaver online store N21825345 "Bibs pants Mountain Hardwear Exposure/2 Gore-Tex Pro - men's, dark, OM8142406-MR" $407.49 Article: 53-AP9-NPO3X-OM8142406-MR with delivery to Chicago. At this time, a number of online stores in the United States had discounts on similar bibs pants, while their daily price is $550. At the time of purchase, the site had information that delivery would be made within 9-14 days. On April 19, a letter came from CampSaver, where it was indicated that the delivery was "Estimated to ship within 14-25 days". As it turned out, the payment was not withdrawn from the card. "We only authorize your card to make sure its valid. Final billing is done once the item is in stock ready to ship." - a store employee wrote to me on April 23 in response to my perplexed letters. "There is a chance we may not receive them if the manufacturer discontinues them or is not able to fill our order for stock." - In the end, I was not sure about the reality of the purchase. The season of discounts for winter clothes on the sites has ended by this time. May 14 received a letter about the "New Estimated Ship Date" - May 24. Then on May 21st I received an email about the New Estimated Ship Date - May 31st. Finally, on May 27, the "New Estimated Ship Date" moved to June 6. After that, I got tired of such a meaningless one-way correspondence and I refused the order. I ended up without winter bibs pants as I missed the sale season and the price went up by ~$150. Therefore, I warn you that the Campsaver online-store is a scam and the purchase of goods in it is a matter of luck, which is unworthy of any respect. With disrespect, Evgeny Samofalov.

I bought an $800 Thermal Binocular here and returned it, and I am having to file a PayPal dispute to get my money back. I will never buy anything here again!

One of the top 3 worst shopping experiences ever, not worth even one star. Placed order and paid when there were a couple dozens of items in stock, 4 days later I hear back saying my order was cancelled because the product is not available.

Campsaver.com customer service is outstanding! Vickie was very helpful, friendly, professional, and efficient. She cheerfully stood behind the company's price matching guarantee and refunded me the difference between the sale price and original price that I paid for the boots that I purchased. I will definitely order from campsaver.com again.

Irresponsible service of some staff members. I spent a lot of time explaining to their representative via online chat the issue with items` codes on their site and figuring out which item should I order to receive the right color (the problem was the following: an item showing black backpack after checkout described it as orange and the item showing a picture of orange backpack had a code and text description of a black one, so the numbers on Campsaver website were technically swapped and after sending multiple screenshots and clarifications their representative understood the issue and said it will be fixed on the site and said I should order black-pictured item to receive the orange one I wanted - by the way, it was around a month ago and they still didn't fix it. After placing an order I sent an additional email to customer support to tell them about the issue and clarify that I want an orange backpack. Eventually, despite all the efforts I made to ensure getting the right color, I received a backpack of the wrong color + they still didn't fix the issue on the website so that other customers ordering these backpacks may receive unwanted items. I'm located in Europe and used forwarding service to make a purchase from the USA, so any returns would be problematic + time is lost ( I ordered a backpack for snowboarding and the season has already started, waiting for another 3-4 weeks is definitely not a great deal). *Update: After the New Year holidays customer support team has answered my email and did a great job to find a compromise in this particular situation. Based on my personal experience, I can say that campsaver team does value their clients, and even if something goes wrong with an order, they will provide the required assistance and do their best to help a customer solve an issue.

Rated “F” with BBB. That’s enough to make me go elsewhere.