CampSaver.comReviews of campsaver.com

I have no idea how they managed to get my details and kept sending me emails without my consent. I have unsubscribed severally, junked and marked them fishing and yet they manage to still have access to my email. I believe they could be working with super hacking software that can get access to anyones file as they want, otherwise how come the above and this is a huge security concern 😟. Becareful guys.

Today I ordered man's Rab Neutrino down jacket. It was good deal with 20% discount coupon. Since I'm computer illiterate, it could be impossible to finish ordering. The staff named CHASE helped me step by step to the end. He was extremely patient and very knowledgeable. Without his help I should have given up. He went thousands of steps further to help me. I've never met such a wonderful person. thank you very much CHASE!

Perfect transaction and only took one week to receive items. I think people only reviews when they have a bad experience. When everything goes as planned, there’s no comment. Camp Saver did a great job, even though I was worried from reading all the negative feedback here. As advertised.

I have purchased many items adding up to over $1k over the years from this store. I recently tried to cancel an order less than an hour after it was made and NO ONE at this company was willing to assist me. The item I purchased showed a camp chair with a therm-a-rest pad inserted. I did not see in the details (you have to click through) that the picture was incorrect. All you get is a $44 sling and you must buy the pad separately. Customer service did not respond for 3 days and only then to tell me it had shipped and nothing could be done....... Extremely deceptive service. I do NOT recommend this company

Have ordered three items from camp saver - one was delivered and was not all dented up - and two more of the same item are on the way - considering that I returned two titanium cups to the large box store for a refund because they had been dented - I found it surprising that campsaver would send out the titanium cups from them with no box - just a cup floating around in a plastic mailer with no protection - which is fine if nothing happens to it but all it takes is one incident along the delivery chain and then you would have a hassle to return it and blah blah blah - other than that - things are okay. update: received the other two cups this time they were packaged in cardboard and looked new - however one had what looked like an old price label ripped off the information wrap around the outside of the cup and the other had no outside information wrap at all - so inventory must be low - besides sharing that information I have no complaints about product and condition of all three cups I ordered and received from campsaver.

Their inventory and shipping times are fanciful dreams. I've ordered from CampSaver many times hoping it'd be different, believing the excuses they give me, and I've finally decided to just give up and know that, well, they're just that: excuses for a poorly run business with a horrible logistics operation that hides behind small text, disclaimers, and plays fast and loose with facts & math. The crux of it is this: if you say you can ship something on time, in a given time frame, and especially if I pay extra for a given level of service, I expect that kind of service. Not in an unreasonable way, I know things aren't perfect (esp in a pandemic/post-pandemic world where labor and other items are still recovering), but every time I order from CampSaver, they never ship on time, and it takes so long I have to call to cancel (and you can't cancel it online despite them saying you can... if you can, I've never been given the option), and when it happens consistently (every time) the excuses about "longer than normal warehouse times" or "product availability wasn't properly updating on our website, sorry, just a one time bug" or similar become really patronizing and just aren't believable, they're either lying or so poorly run these issues are systemic, constant, and they should just not make any commitments. Neither reason is good at all! Sure, they cancel the order and I get my refund eventually (thus not only one star, that's reserved for outright scams...), but this isn't much better. It feels like they take your order HOPING they have inventory (even if they say they have it, I have waited up to 10 business days for it to ship before I just gave up) and if they have it and their warehouse can get it together to put it in a box and send it, they ship it, I guess, but otherwise, they just hold on to your money until you ask for it back. Their prices aren't much better than Backcountry, REI, Moosejaw, etc, but their warehousing & logistics operations are absolutely a disaster.

Camp saver completely dropped the ball with my last purchase. I ordered several items, 1 that was on backorder. An email said the backordered item wouldn't be available until the next month. Fine, I can deal with that. Two weeks go by and there's no word about the items that weren't on backorder. I wrote to customer service and they kept telling me the one item was on backorder but didn't mention the others. This went on until the backordered item was finally available almost A MONTH after I ordered and everything was shipped. I contacted them again to see why everything else wasn't shipped while waiting for the backordered item. Their excuse: To keep shipping free, we try to do it all together. Yet, the backordered item was shipped an entirely different method than the rest of the stuff. That means they could have shipped everything else MUCH earlier and then the last item when it arrived. I bought everything for a camping trip and thanks to how long they took shipping everything, I wasn't able to take it along.

They let me order shoes that aren’t in stock without telling ahead. Thank god I needed the shoes to arrive in a specific time. that made me check with their mail service about the arrival of the shipment, then realised they even dont have the shoes and they are waiting for them to get back in stock so they would ship them to me - in three months from my date of order. It’s written 8-10 business days the day I order.