CampaignmonitorReviews of campaignmonitor.com

Have been trying to get in contact with their support for 2 weeks, just no answer. 3 emails I've sent now!

Wonderful and prompt customer service, some of the best we've experienced as a company. Some British companies like BT should take a leaf out of your book... Really highly recommended. Thanks a million Campaign Monitor.

There was a quick response and good follow up. I have been using CM since 2011 and never had a problem.

BEWARE. 2FA was not recognised for an existing account and therefore you have no access to your account - which in turn means that you can not access any support. It is a serious flaw in the business model and means that you can not speak to a human. Be aware that if you turn on 2FA and the authenticator app fails - you are then locked out and you loose access to your database.

They closed my account without notice so I lost all previous campaigns and my entire database of contacts which I entrusted to these clowns. When I finally found a way to contact the company I was told that they deleted my account for "compliance reasons". They also said I had been advised of this intention. I have no record of any such notification. Do not trust these people with your data!

Profesional

Jacky's technical assistance was prompt, well-detailed and has helped reinforce our status as Campaign monitor users. Thank you very much!

My support agent was very nice, very quick resolving my case. It is interactions like these that it is worth being a Campaign Monitor client.