Worst customer support…
The customer support is as easy to navigate in as a jungle.... Wouldn't recommend using Campaign Monitor.
By Milan M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
190 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Campaignmonitor is listed under Internet & Software in San Francisco, California.
Campaignmonitor (campaignmonitor.com) has 190 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
190 approved reviews, newest moderated first
The customer support is as easy to navigate in as a jungle.... Wouldn't recommend using Campaign Monitor.
By Milan M.
We switched to Campaign Monitor a couple of years ago after using a variety of email service providers. The range of tools and services they offer is extraordinary, and their customer support has been outstanding. As we find more and more ways to use Campaign Monitor to make our work easier and more effective, we'll continue to move our clients on to the platform.
By Blue C.
I love the ease of using and pricing of Campaign Monitor!
By Nancy H.
I could not post a video to my campaign monitor newsletter. I sent an email to their help department explaining the problem and within a short time received a response with a solution.
By Campaign Monitor C.
Put your business the way of Campaign Monitor - they show their attention to detail and respect for their clientele by reacting fast and professionally when a question or problem arises. Great to find there are real people out there behind the scenes.
By Mike
Informed, professional, patient, provided details that addressed my request specifically. Promptly responded. Resolved my issue immediately. Thank you! The only improvement would be to offer live contact rather than email only. I understand as everyone reviews expenses.
By Tim C.
Immediate assistance that unblocked a campaign
By Olymitch
After 10 years of using CM, we are still totally happy. The platform is very easy to manage, and the customer service is excellent; fast, friendly and professional. I highly recommend CM.
By customer