great company
great company
By Kfir C.
Response from CTM (formerly CallTrackingMetrics)· Jul 2, 2018
Thanks so much, Kfir!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
217 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 127 reviews with 5 stars · Clear filters
great company
By Kfir C.
Response from CTM (formerly CallTrackingMetrics)· Jul 2, 2018
Thanks so much, Kfir!
We have been using CallTrackingMetrics for nearly 1 year. It is easy to register & setup and manage the numbers for the various marketing campaigns we have done. The ability to expand or shrink numbers used and auto-renewal to minimum levels is very useful. Would highly recommend them.
By Todd L.
Response from CTM (formerly CallTrackingMetrics)· Jul 2, 2018
That's wonderful, thanks so much for your detailed feedback Todd! In the future, if you have any feature requests or suggestions, please send them to [email protected]. We would really value learning more about your experience.
CallTrackingMetrics is a great service, we really like it.
By APM West I.
Response from CTM (formerly CallTrackingMetrics)· Jul 2, 2018
Thank you! We really appreciate you taking the time to leave this review.
Best call tracking platform, easy to use, great customer service.
By Local N.
Response from CTM (formerly CallTrackingMetrics)· Jul 2, 2018
This is great to hear, thanks so much for your feedback!
The log is very detailed.
By Tim T.
Response from CTM (formerly CallTrackingMetrics)· Jul 2, 2018
Thanks for your feedback, Tim!
very easy to use
By Steve S.
Response from CTM (formerly CallTrackingMetrics)· Jul 2, 2018
Good to hear! Thanks for writing this review.
The rep was as helpful as he could be!
By Amber
Response from CTM (formerly CallTrackingMetrics)· Jul 2, 2018
Good to know! We love our friendly support team, and we're glad you had a great experience with them!
5 Stars: Excellent - No reservations, I would recommend this company to anyone.
By Derrick S.
Response from CTM (formerly CallTrackingMetrics)· Jul 2, 2018
Great, thank you for the kind words!