Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
356 reviews
CallTools.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Outsell your competition and amplify your prospect and customer experience with the fully-fledged contact center solution from CallTools.com. Unite your inbound and outbound agents on a single powerhouse platform. Keep in touch with prospects and customers through calls, email, and SMS messaging, directly from the system. Monitor agents, provide training, and track results in real time. Integrations with CRM and other third-party softwares simplify your daily processes. Domestic, in-house customer support makes onboarding and operation seamless and simple. Find out how CallTools.com can upgrade your contact center experience.
CallTools.com (calltools.com) has 356 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
356 approved reviews, newest moderated first
I had a great experience with Calltools! From the start with Brandon Conrad getting us set up, to the constant customer support with any issues and getting any account issues resolved I had. You guys are great!
By customer
Response from CallTools.com· Jun 21, 2024
Thank you for the 5 Star Review! - Call Tools Team
From the very first interaction, Brandon displayed an impressive level of professionalism and knowledge about their product. He ensured that we fully understood how to maximize its potential for our business. His expertise and excellent communication skills made the entire buying process smooth. We are extremely pleased with our decision to choose CalTools' cloud dialer software and would recommend for other businesses.
By Justin T.
Response from CallTools.com· Jun 21, 2024
Hi Justin, Thank you for the 5 Star Review! - Call Tools Team
I had some miscommunication with this company and some issues with the service. I can say that they went above and beyond to make sure it was taken care of. I want to thank Shawnee and Julie for handling everything.
By Daniel P.
Response from CallTools.com· Jun 21, 2024
Hi Daniel, Thank you for the 5 Star Review! - Call Tools Team
Shawnie is super helpful! She always responds immediately and will follow up with me to make sure things are working ok. Great service!
By Anthony F.
Response from CallTools.com· Jan 26, 2023
Hi Anthony, thank you for the 5-Star Review!! Glad to hear Shawnie was able to assist you as he did! You are a valued CallTools client and we appreciate the kind words and opportunity to serve you. - The CallTools Team.
I love calltools great product, connection rate, user friendly, nice sales funnels definitely increase deal flow. James has been awesome with any questions or concerns I had really knowledgeable of the dialer definitely recommended.
By Jermayne G.
Response from CallTools.com· Jan 26, 2023
Hi Jermayne, thank you for the outstanding 5-Star Review of CallTools. It means a lot to the team when we read an awesome review like this, we hope to exceed your expectations always. - The CallTools Team.
First of all , the solution works very well , pretty simple , no glitches , and they have great support , I am also impressed with the level of excellence from management , they go above and beyond to make sure their clients are satisfied .
By customer
Response from CallTools.com· Sep 19, 2024
Thank you for the kind words! -The CallTools Team
So Dale from their support staff is awesome. She is smart and patient. She calmly backed me off the ledge. I am glad she was there to help! Thanks Dale!
By Finance E.
Five Star Account Setup with my Call Tools Account Manager (James) and even more important is that you WILL get FIVE STAR support from Call Tools Support after your account is set up. Support is extremely responsive, and understanding, and was able to address and resolve my unique technical issue. Thanks Ana! You are the best!!
By Douglas H.
