Great Product & Good Service
CallRail has allowed me to concretely show my customers the results of their advertising products. The dynamic number swap is truly a unique and necessary product for any agency.
By Chris
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 53 reviews with 4 stars · Clear filters
CallRail has allowed me to concretely show my customers the results of their advertising products. The dynamic number swap is truly a unique and necessary product for any agency.
By Chris
Great service. Only complaint is that the numbers offered are recycled and we often get tons of span calls
By Alex
Great service to measure ROI on online campaigns. Call recording, tracking, and implementations is very easy to setup. It would be awesome to see more SMS options and settings
By Rodrigo
Great experience using call rail! Easy to set up and gives back great data!
By Cinthia
It's been working great to track out clients calls!
By Codie
We love using Callrail and use it every day for our clients. We'd be lost without it.
By Amy M.
I think the mobile app has become a lot better. You've incorporated feedback that I had a while back (introducing text messaging to the mobile app). Now I need to figure out how to get the notifications to work... for some reason I need to re-load the text screen to get new messages. Anyway, that's all for now. Great tool.
By Adam
Wish there was more choices with your packages. We are a small business and none of the packages work for us. Ones is to low and the other costs to much for us right now. We love callrail and the service it provides.
By Richard