Questions are answered fast and the…
Questions are answered fast and the service is reliable and does what you want it to do.
By Michelle
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 396 reviews with 5 stars · Clear filters
Questions are answered fast and the service is reliable and does what you want it to do.
By Michelle
Great program. Nice support, and works really easily. I have used a number of call tracking apps in the past, and this one really works the best!
By Carl
Excellent customer service, callrail is very user friendly and great to work with for all my business locations
By David
The service has been fantastic and really Like the weekly statistics!
By Joshua Marc Rudolph, E.
I love callrail! It is easy to use and has helped us gain better insights into our hiring and intake process.
By Hannah
CallRail has one of the most user-friendly interfaces that I've seen. They make it easy to add more than one company and customize routing features so that multiple people can all receive a call or round-robin so that it rotates between a team of people or it can ring one person and if they don't pick up, ring the next. They also have extensive notifications and alerts for missed calls. Anytime I've contacted them, they've been available and prompt to reply. I highly recommend them.
By Jennifer
Cheap and effective way to track conversions!
By Charlie
From the beginning CallRail has stood out among its competitors with customer service and an overall product offering to our company. Multiple times I called them and they were always willing to fix an issue or quickly resolve a problem I came across. Their product fits our needs exactly and their pricing cannot be beat for the value you are getting. I would definately recommend them to anyone looking to track their marketing through phone numbers.
By Josh