CallRail has been easy to use and…
CallRail has been easy to use and helpful with needing more than one phone number at a time.
By Paul
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 396 reviews with 5 stars · Clear filters
CallRail has been easy to use and helpful with needing more than one phone number at a time.
By Paul
Great product!
By Adam
We love Call Rail! The functionality of it is perfect for our organization.
By Shae A.
Best call tracking software I have ever used!
By Ryan
Absolutely LOVE CallRail! I love that the calls are recorded so we can go back to them if we are in the field and the ease of use on the system is amazing. Thank you!
By Stephanie
I've tried a few similar companies and once I'd tried CallRail I knew I didn't need to try any more. The features on offer, the price and the support are all great, I'm genuinely happy and will not be switching to another company! If anything could be changed to improve the service, I'd like to see PayPal as a payment method, or the ability to pay in GBP instead of USD. Other than that, I can't fault it.
By Mike
Response from CallRail· May 1, 2018
Mike, Thanks for leaving us a review! We're happy to hear that you're enjoying using CallRail. These are great ideas- come share them with the CallRail Community! There, we encourage you to share what you’ve learned, success stories, problems to solve, and even what you want to see next. Our partnership with customers like you is what helps us build a better product. Join the conversation at https://community.callrail.com. We hope to see you there! All the best, Amber
We LOVE Call Rail and our clients do too! We have been using Call Rail for all of our local clients to show them how well our campaigns generate phone calls. Many of our clients then use it to train their phone staff.
By Kristie M.
Great software for small businesses who are new to phone tracking systems. Affordable!
By Martha