CallonDocReviews of callondoc.com

Response from CallonDoc· Sep 25, 2026

Hello CJ, This is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear that you felt your concerns and questions were not fully addressed. We understand how frustrating it can be to spend time seeking assistance and feel that important parts of your request were overlooked. We made every effort to locate your account using the information available to us, but unfortunately, we were unable to identify it in our system. To allow us to properly review your concerns and better understand what happened, we kindly ask that you reach out to us directly through our messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Once we receive your message, our team will be glad to look into your concerns and provide further assistance. Your feedback is important to us, and we appreciate you bringing this to our attention.

Response from CallonDoc· Sep 13, 2026

Hi Betty, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize that your request took longer than expected. We understand how frustrating it can be to wait for your medication. During the review, our medical provider, informed you that we are unable to prescribe antibiotics beyond the standard treatment duration and requested a few follow-up questions regarding your symptoms. We understand that the additional review and follow-up questions extended the processing time, and we’re sorry for the inconvenience. Our billing team has successfully processed your partial refund. Please allow 3-5 business days for the refunded amount to appear in your account. Thank you once again for choosing CallOnDoc. We value your trust and look forward to continuing to serve your healthcare needs.

Response from CallonDoc· Sep 13, 2026

Hi Aa, This is Rosh, one of the support staff here at Call-On-Doc. We’re sorry to hear that your experience after subscribing was frustrating and that you felt you had to repeatedly explain your situation to different support representatives. We understand how frustrating it can be when a straightforward request requires multiple follow-ups. We also apologize for the difficulties you encountered with prescription transfers, communication with the prescriber, and requests for generic medications. These are areas where we should provide clearer and more efficient support, and we understand how the experience made you feel like you were going in circles. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDoc· Sep 13, 2026

Hello Alisa, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay and the frustration you experienced. We understand how disappointing it is to wait all day for your prescription, only to find out that your insurance would not cover it. Our turnaround time can be affected by consultation volume, provider review, and pharmacy or insurance requirements. Unfortunately, insurance coverage and whether a specific prescription is covered are determined by your insurance plan and are outside of our control. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDoc· Aug 22, 2026

Hello Edward, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize that our current pricing no longer feels affordable to you. We understand that changes in pricing can be frustrating, and we appreciate you taking the time to share your feedback. We attempted to locate your account based on the details available but were unable to find it in our system. We’d be happy to review your account and clarify the current pricing options available to you. We also offer subscription options that may provide savings on consultations and include additional benefits. Please reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience and feedback are important to us, and we’d appreciate the opportunity to assist you further and hopefully provide a better experience in the future.

Response from CallonDoc· Aug 22, 2026

Hello Dominique, This is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear that your experience did not meet your expectations. We understand how important it is to feel heard and have your concerns adequately addressed during a consultation. Because we value your privacy, we’re unable to discuss individual medical care or consultation details publicly. We’d appreciate the opportunity to learn more about your experience and address any concerns you may have. We’ve reached out to you privately through the patient portal, and our support team is happy to assist further. Thank you for sharing your feedback. We truly appreciate the opportunity to improve our service.

Response from CallonDoc· Aug 20, 2026

Hello Melanie, This is Kaye one of teh support staff at Callondoc. Thank you for sharing your experience. We understand your concern regarding the prescription and the charges associated with your visit. We attempted to locate your account to review the details of your prescription and pharmacy concerns, but we were unable to identify the correct account based on the information available to us. We would like the opportunity to look into what occurred and determine the appropriate next steps. Please reach out to our support team through our Messaging Board at Call-On-Doc Messaging Board https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) and provide your visit or account details so we can review the matter further. We appreciate your feedback and hope to have the opportunity to address your concerns directly.

Response from CallonDoc· Aug 12, 2026

Hello Sonia, My name is Kaye, one of the support staff here at Call-on-Doc. Thank you for taking the time to share your feedback. We’re glad to hear that you found our service quick. We understand your concern regarding the additional fee for a doctor’s note. We would like to clarify that this $20 processing charge is disclosed as part of our visit process. Before submitting a visit, patients are asked to review and acknowledge our Supplemental Disclosure, which specifically states that a $20 processing charge applies when requesting an excuse note or doctor’s letter. We strive to be transparent about applicable fees and processes before a visit is submitted, and we appreciate you bringing this to our attention as an opportunity to further clarify this information for our patients. We have also sent you a message through your patient portal so we can address any additional questions or concerns directly. If you need further assistance, you may also reach out to our Support Team through the Call-on-Doc website or patient portal, and our team will be happy to assist you. Thank you again for your feedback and for giving us the opportunity to address your concern.