CallonDocReviews of callondoc.com

Response from CallonDoc· Feb 7, 2025

Hello K G, I’m Kaye, one of the medical staff at Call-On-Doc. I’m truly sorry for the frustration you’ve experienced—we never want our patients to feel unheard or unassisted. We tried looking up your account based on the details provided but were unable to locate it. If you still need assistance, please reach out to us through our messaging board so we can look into this for you: You can access the messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We understand your concerns and appreciate your feedback. Please let us know if there’s anything we can do to assist you further.

Response from CallonDoc· May 14, 2025

Hello Joe, We are very sorry to hear about the issues you experienced, especially with the delay in receiving your medication and the lack of communication. We understand how frustrating it must have been to go through that, particularly when you were feeling unwell. Your health and satisfaction are extremely important to us, and we deeply regret that we did not meet your expectations. We want to address your concerns about the delayed response and lack of communication. It’s clear that you didn’t receive the level of service we aim to provide, and for that, we sincerely apologize. While we understand that the timing of your experience, during the holidays, may have contributed to delays, that is no excuse for the lack of updates or assistance. Regarding your request for a refund or credit, we want to ensure that this is reviewed properly. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future. Thank you for your patience and understanding.

Response from CallonDoc· May 14, 2025

Hello Yanna, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the frustration and confusion you’ve experienced regarding your prescription. We understand how important it is to ensure that medications are processed correctly and efficiently, and we deeply regret that we did not meet your expectations in this case. We take your concerns seriously, and we understand your disappointment in not receiving the support you needed when you reached out. We attempted to locate your account based on the details available but were unable to find it in our system. To help resolve this, we kindly ask that you reach out to us directly through our messaging board, which can be accessed here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Once we have the correct information, we will investigate the issue thoroughly and work toward resolving it as quickly as possible. We want to ensure that you are taken care of and that your concerns are addressed appropriately. Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you better in the future. Thank you for your understanding.

Response from CallonDoc· May 8, 2025

Hello, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide care as quickly as possible, turnaround times can be affected by a high patient volume. We understand your frustration and have already reached out to you through the messaging board to address your concerns. Upon review, we can confirm that one of our staff members left a message in your messaging board in January stating that the refund has been processed. If you still need assistance, please continue the conversation there so we can resolve this promptly: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDoc· May 14, 2025

Hello MJ, This is Kaye, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your recent experience. We understand how frustrating it must have been to receive refill reminders, only to face delays after submitting your request. That’s not the experience we aim to provide, and we apologize for any confusion or inconvenience this caused. A refund has been processed for your visit, and we’ve also followed up with you through the messaging board to ensure all concerns are addressed. If you have any further questions or need assistance, please continue the conversation there. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve.

Response from CallonDoc· May 14, 2025

Hello DLF, This is Kaye, one of the support staff here at Call-On-Doc. We’re very sorry to hear about the experience you had. We understand how disappointing it must have been to expect quick care—especially while preparing to travel—only to face delays and a lack of timely communication. That’s not the level of service we aim to provide, and we sincerely apologize for the inconvenience and frustration this caused. A refund has been processed for your visit, and we’ve followed up with you through the messaging board to confirm and offer further support if needed. If you still have questions, please don’t hesitate to continue the conversation there. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and the opportunity to improve our processes moving forward.

Response from CallonDoc· May 14, 2025

Hello Zelalem, This is Kaye, one of the support staff here at Call-On-Doc. We’re sorry to hear that your experience left you feeling this way. Waiting over a week without meaningful updates is not the level of service we aim to provide, and we sincerely apologize for the delay and lack of communication. We’ve followed up with you through the messaging board to look into your case and assist further. If you still need help, please continue the conversation there so we can work toward a resolution. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us improve and better serve our patients.

Response from CallonDoc· May 18, 2025

Hello Javier, This is Joyce, one of the support staff here at Call-On-Doc. We truly regret the delay you experienced early this year and we understand how upsetting it must have been to wait several days without updates. Your consultation fell during a time of exceptionally high demand, which led to slower response times and unfortunately, some patients, like yourself, did not receive the level of service we strive to provide. We also apologize for the repeated responses that didn’t address your concern directly. Please know we’ve since reached out via the messaging board to follow up personally and assist you further. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback. We’re taking steps to improve communication and responsiveness, especially during peak periods, and we appreciate the opportunity to do better.