Sent Paxlovid to my pharmacy but the…
Sent Paxlovid to my pharmacy but the instructions were confused by the pharmacy. That resulted in two trips to the pharmacy but Call on doc cleared up the confusion really quickly and it was the fault of the pharmacy.
By Austin H.
Response from CallonDoc· Jun 15, 2024
Hello Austin, This is Rachel, medical staff here at Call-On-Doc. We attempted to contact you to provide an update regarding your prescription but were routed to your voicemail. We reached out to your pharmacy and spoke with pharmacy staff Denise. She confirmed that the instructions were correct but were entered incorrectly in their system. She acknowledged it was their mistake. They are now working on your prescription, and you may contact them to schedule a pickup. If you feel that your concerns have been appropriately addressed, we would greatly appreciate it if you could consider updating or removing your negative review. Thank you once again for being a valued patient of Call-on-Doc. If there’s anything else we can assist you with, please do not hesitate to let us know.




