I received the wrong product
I received the wrong product. I have sent 2-3 messages for a replacement to be sent out and nobody has contacted me. What gives?
By Diane N.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
80 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Providing high quality products that meet a variety of needs: sun care, acne, anti-aging, anti-bacterial, organic skin care that are affordable to all.
Cal Pharma (cal-pharma.com) has 80 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 15 reviews with 1 star · Clear filters
I received the wrong product. I have sent 2-3 messages for a replacement to be sent out and nobody has contacted me. What gives?
By Diane N.
Horrible customer service. I tried placing an order. The first time it was cancelled because I typed my zip code incorrectly (my fault!) but I tried placing a new order and it placed twice and both orders have been pending for weeks. I reached out to customer support for help and never heard anything. I ordered the products through Amazon (which I HATE doing, I would rather buy directly from the supplier) and have already received the products from Amazon while my orders through Cal-Pharma are STILL pending
By M. R.
i have not received my order from two weeks ago. NO follow up either, VERY dissappointed. My girlfriend has the handsantizzer at her business and I wanted the same.
By roxanne D.
The product never came. No never received it. It was sent back to your place in California on May 6th. Packaging was damaged and never delivered
By Mark M.
Response from Cal Pharma· May 12, 2020
Mark sorry for the delay. I show that the order was delivered on May 6th via Fedex. Thank you Calpahrma Team
You didn't send the product i ordered, you substituted without consulting me. When I contacted your company to ask about the switch the response I received was "I do apologize for the wrong item being sent but it is just as good, if not better, in my opinion." You didn't even contact me beforehand or after to inform me of the switch. I ordered 2 bottles of the product I wanted, but i would not have ordered 2 bottles of the product you sent me. The scent of this product truly bothers me and it irritates my skin.
By Erin
Only half of my order shipped. I emailed twice and received no response.
By BK
Response from Cal Pharma· Aug 20, 2019
Our apologies for the delayed response, it appears that your email went to the wrong department. I will be sending you the other half of your order today along with some new products to try.
New products are bad .
By Tran D.