Great customer service
I was accidentally sent the wrong plant, not only did they send out the correct plant promptly, they let me keep the one that was sent by mistake! Thank you so much
By Pablo
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
164 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We specialize in drought-tolerant, fire-resistant landscape succulents, including agaves, aloes, cacti, caudiciforms, euphorbias, stonecrops, and other exotic succulent plants. Succulent plant enthusiasts are able to order many of our plants by mail order, or schedule an appointment to visit our growing grounds in Fallbrook, California.
Serra Gardens Landscape Succulents | cacti.com (cacti.com) has 164 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
164 approved reviews, newest moderated first
I was accidentally sent the wrong plant, not only did they send out the correct plant promptly, they let me keep the one that was sent by mistake! Thank you so much
By Pablo
Everything about my purchase was flawless! The cuttings were generous and arrived timely. Questions were answered promptly. Thank you!
By Teresa E.
Lovely customer service phone experience, and bulbs arrived promptly, carefully packaged, in robust and immaculate condition. Many thanks. I look forward to visiting the nursery in person someday when I find myself in that neighborhood.
By Rachel
Plants arrived quickly and safely, all plants are healthy and as ordered.
By Devon
My cacti arrived in wonderful shape. Will definitely buy from here again.
By C.T.
I am incredibly impressed with the nursery's service! My plants were delivered with lightning speed, and they were beautifully wrapped to ensure their safety. Not only did the delivery exceed my expectations, but the plants themselves were exactly as described on the website. The nursery's attention to detail and commitment to quality are truly commendable. I'm thrilled with my purchase and will definitely be a returning customer. Thank you for a fantastic experience!
By Maedeh
Fantastic service, healthy plants, great packaging. I will definitely purchase from them again
By Ahna M.
My first order the aloe was damaged. I sent email explaining and I was sent a replacement which I thought was wonderful. I appreciate the prompt and courteous customer service I received. I will be ordering again!!
By Robin