Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
799 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Search over 400 rental cabins in Gatlinburg, Pigeon Forge and the Smoky Mountains. Get $400 in coupons when you book. See our specials for last minute deals.
Cabins of the Smoky Mountains (cabinsofthesmokymountains.com) has 799 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
799 approved reviews, newest moderated first
Great for large family or friends vacations . However, the cabins need to be cleaned better lots of dust & spider webs. Also monthly maintenance needs to be done. We had a leaky toilet, but someone did come out right away to fix. Our pool table felt was so dirty and dusty. If maintained better customers will be more likely to plan another stay.
By Douglas
We enjoyed our stay. Loved the cabin it was perfect.
By Tamara
We visited the Smoky Mountains after a trip to Nashville. It was our family's favorite part. Our cabin was gorgeous and clean and the view was breathtaking. We all want to visit again and have recommended Cabins of the Smoky Mountains to many friends.
By Amy
First day in the cabin and the TV in the living room wasn’t working. So called and was told someone would be out to see in 2 to 4 hours and nobody showed up. Day two the satellite television in the two bedrooms quit working, but why call and let them know when it’s not going to get fixed anyway...I’ve had many good experiences in the past but my last trip wasn’t one of them.
By Robert
Everything was nice but the hot tub was broken.
By Michael
Couldn't use the hot tub. Wasn't cleaned properly. Had green all over the sides. Someone was sent out to clean it 2 different times but all was done was the water was changed. The tub itself was never cleaned/scrubbed.
By Joshua
Great location and view. So dirty though, it was gross. The rug in the bathroom was missing and there was a white spot from where the rugs were and it was just so fifthly. The leather coach had missing fabric and if you sat on it chunks of leather ended up all over the place. Also, barely cooking supplies and dishes and coffee pot was broken. Could have been a nice place. You certainly pay enough a night you think it would have been taken care of better. Very disappointing and would try a different company within the park next time.
By Melissa
The inside of the Cabin was good. It looks old from the outside. Very important to specify that to get there is very curvy, steepy and dark, I suffered everyday because Im not used to drive in the mountains. Very scary
By Nubia L.
