Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

This stay has been terrible. I stayed here in 2017 and had a pleasant experience. This stay when we arrived the cabin was dirty and not cleaned. We had to clean it ourselves. On top of that many things were broken and run down. The hot tub was broken and wood pieces falling down. The carpet was coming apart from floor. Blinds were broken. We also did not have Wi-Fi and we called multiple times before they sent workers our way. When workers finally came to “fix” the WiFi the workers were rude and told us that we must have broken the equipment ourselves. It was non functional from the moment we arrived. Cabin was very run down, smelled and do NOT reflex the pictures at all. Maybe from when they were first built. I would not recommend booking here. After they attempted to fix the router the tv was left on the floor and not mounted back on the wall. We were told they would be back to fix that “but we don’t know when”. DO NOT let the pictures online fool you. Stay away.

Upon arrival to Gatlinburg, we had to call to get address to cabin. Found that very strange, they would not give to me prior to arrival??? After getting address, address didn't work in gps, 45 minutes later and 4 calls later, we drive into a full blown construction zone. Construction trucks, dumpsters, and barely a car width to get through. Cabin was not numbered or name was not on outside. A construction worker finally directed us to cabin. We see there is a van in parking area, we knocked and a lady answered door. We assumed she was cleaning lady. She gathered items and left. We rented this cabin that stated there was 7 tv's and a media room. None of the tv's or media room worked. I called office where they sent some guy out who claimed all tv boxes were stolen?...the cabin was new and it appeared unfinished. NEVER got tv or media room working entire week. Cabin stated breathtaking view...mountains were to right of porch where it is obstructed by a utility pole and other new cabins being built. Facing off porch was overgrown trees with a water reservoir and trash everywhere. Next morning after arrival, lady returned who was in cabin prior day with another female taking pics of our cars. We asked what was going on. We were informed this cabin had been sold and new owner had no idea anyone was renting cabin. Through phone calls, we were able to speak to owner and he agreed to let us stay in cabin. He said he would collect from broker of "cabins of the smoky mountains". When we called desk to complain about construction zone, she said they can't control that. I explained you could've told us. We were only cabin with a rental in this development. Pounding started at 6:30 am. At one point, we were blocked in driveway for 45 minutes because we were blocked by massive construction trucks. We chose this "luxury" cabin to celebrate my parent's 55th wedding anniversary with my siblings. Pictures were deceiving for outside. It was very stressful dealing with this situation and NO ONE from Cabins of the Smoky Moutains even tried to rectify this issue. Didn't get to enjoy media room (one reason we rented) and no tv. Was told by new owner that installation of cable was scheduled for 22nd....one week after we were gone! How does a company get away with this? VERY DISAPPOINTED AND AT TIMES ANGRY that a company could take this moment away from our family! I would NEVER rent from this scam business again! Oh, and please send me your blanket response so I can send additional reviews. If they were any of company, someone would also least stir an email sent to them!

Trash everywhere upon arrival, late checking us in. Very few towels. The plumbing backed up Saturday morning. Maintenance arrived late afternoon. Septic tank was full. We couldn't shower or use the bathroom Sat or Sunday morning. When we checked out, the plumbing was still backed up. It was a mess. I am a licensed plumbing contractor for 50 years experience.

Wonderful experience. We stayed here for our honeymoon and we will be back year after year to recreate these memories and make new ones in years to come.

Upon arrival, the air conditioning was broken and the backyard was completely polluted with trash including cans, Solo cups, plates, and other garbage. The house was not clean. There were Doritos on the floor and steps. The surfaces were thick with dust and many windows had thick cobwebs in the INSIDE. The surround-sound in the media room did not work and there was a large leak in the ceiling on the first floor from the second floor bathroom. We had to keep a trashcan on the dining room table to catch the water. The Wifi went in and out and was mostly unusable. The only positive feedback we can give is that guest services was pleasant and responsive whenever we called about the problems we were experiencing. I would never stay here again or recommend it.

The cabin was great itself, the location was great. My only complaints was one of the games in the cabin (Pinball machine) did not work, only one side flipped and checking in, they needed another person helping. The lady checking us in was wonderful, but it was very crowded in there. She needed help

Great accommodations, views,rates, and food! We had a great romantic getaway. As well as great food and fun at the town attractions! We will return soon !

I made a review on the one cabin we did have some problems. They did call us and said they went through and fixed our complaints. ThAnk you for listening to me. It was a great view.